My entire experience with the company was AWFUL -- this cannot be emphasized enough.
The estimate given to me by the original salesperson misrepresented the length of time for delivery of my items. When my items were picked up, I was again misinformed of the length of delivery. I called a few days later to check on the status of my stuff, someone who turned out to be the president/general manager was EXTREMELY rude over the phone -- insults, screaming, obscenities, and finally hanging up on me.
Over the next two weeks, I was lied to numerous times by various people in the office, regarding the location of my items, the date of delivery, and even including their identities over the phone. When a truck finally showed up over one week after the promised date, my items were not on the truck.
I called the company numerous times to straighten out the mistake, but could not reach someone until the next morning, who again lied about the length of time for delivery to correct their mistake. Over the next week, I was lied to every day regarding a different aspect of the delivery.
When my items were finally received THREE weeks after pickup,the part of the contract specifying a two-week maximum delivery date was "missing." I called the company again to negotiate the final cost after the nightmare I'd been through, and the president/general manager refused to speak to me over the phone, but told the drivers of the truck to take only cash up front for the remainder of my balance. The drivers finally brought my items into my apartment, but left immediately. I have discovered some damage to goods as well as cokroaches, etc. in the boxes.
Again, I emphasize the fact that I would NEVER let ANYONE I know do business with this company.
Raleigh, North Carolina