• Report: #641919

Complaint Review: AppStar Financial

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  • Submitted: Sat, September 18, 2010
  • Updated: Mon, September 10, 2012

  • Reported By: Beau — Euless Texas United States of America
AppStar Financial
4619 Viewridge Ave Ste. C San Diego, California United States of America

AppStar Financial I was Hired on Sept. 7, 2010 as a "'Cousultant" - Outside Sales. I Attended 2 Tele-Conference Training Sessions a Total of 6+ Hours. On Sept. 8.2010 I Started Calling on Prospects. I Quit on Sept San Diego, California

*REBUTTAL Owner of company: A+ Rating

*Consumer Comment: And for anyone that was misguided please consider...

*UPDATE EX-employee responds: Dismayed & Disapointed by Unethical Employer

*UPDATE EX-employee responds: Dismayed & Disapointed by Unethical Employer

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The following is a copy of a Posting on the Rip-off Web-Site Report that I found on September 18, 2010, a day after I quit ApStar Financial.

Each paragraph below spells out exactly what I experienced with AppStar Financial - The only difference from My experience is that it took only a Week to realize the real extent of "Congame" these people were playing on their "Cousultants" and Prospects.

Posted: Thursday, February 26, 2009

Appstar Financial advertises an

income and freedom level that puts stars in prospective employee's eyes. The truth is, many of these claims can only be made because of the top 1% of Appstar employees. After only one month of working for them, I realized that they are in it for their well-being and clearly have no concern for the consultants.

The trouble begins with the fact that you are a 1099 employee, which in itself isn't a bad thing, but it gives them an excuse to take full reign of the rights 1099 allows. The thing that lured me in was the promise of an average of 2 "quality" appointments per day. This was very attractive to me seeing as I had to set 16 appointments by myself per week at my old
job.

Turns out that, assuming they actually schedule the promised number of appointments, which rarely happened, they were anything but "quality." About 75% of the appointments I went on either had no clue what I was there for or had told the telemarketer on the phone that they were not interested. The telemarketers seem to make outrageous promises to the merchants over the phone in order to get you in the door. Once you get there you leave with nothing but a headache and wasted gas.

My manager was one of the most unethical and least personable people I have ever come in contact with. He lied to me blatantly and advised me to use underhanded business tactics. I was not comfortable lying to a merchants face in order to make a sale.

Unless you are a one-of-a-kind salesman, don't bother with this career. In the month I worked with Appstar, I grossed $135. Yes, that's right. $33.75 per week working for these guys. In addition to that, I received a $216 cell phone bill due to the SIX HOUR phone training session and constant bombardment of calls from my
sales manager. Add that to the 300 miles of gas I put on my car and I lost a considerable amount of money when I needed it most.

In closing, do you really want to work for a company that will hire you and not even take the
job postings for your position off of career websites? It shows that they don't invest in your future as much as they say. If you are a good salesman, go somewhere where they will appreciate your talents and that will allow you to better your career...

Jonathan Raleigh, North Carolina

 


This report was posted on Ripoff Report on 09/18/2010 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/AppStar-Financial/San-Diego-California-92123/AppStar-Financial-I-was-Hired-on-Sept-7-2010-as-a-Cousultant-Outside-Sales-I-At-641919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

A+ Rating

AUTHOR: Karen L - VP Marketing - (United States of America)

Thank you so much for providing feedback on your experience. This is a 1099 outside sales job for experienced closers.  There are certainly no guarantees with a commission only opportunity.

Appstar Financial is proud of the A+ rating we maintain with the BBB which we have earned year after year using sound business practices that provide lucrative opportunities for our merchant base and consultants in the field. We cut commission checks every business day and pay our consultants the day after their deal installs. Plenty of our consultants are currently earning $10K+ a month. I know this because I sign their checks.

As far as our appointments, we have two in house call centers that confirm quality appointments with business owners. We record all of our appointment calls and do our utmost to make sure the merchant is there and available at the time of their appointment. Unfortunately, things come up and as much as Appstar confirms that the merchant will be ready and waiting, they might not be there 100% of the time. 

We really appreciate you reaching out to us so that we may improve our business. Please feel free to contact us directly via our website and I will personally call to discuss any questions or grievances you may still have. 
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#2 Consumer Comment

And for anyone that was misguided please consider...

AUTHOR: Bman - (United States of America)

Please consider writing a report and sending it to this watchdog government agency:

http://www.ftc.gov/reports/index.shtm





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#3 UPDATE EX-employee responds

Dismayed & Disapointed by Unethical Employer

AUTHOR: Dismayed - (United States of America)

To mcelestine@appstar.net, markl@appstar.net, jstagnaro@appstar.net, markleibo@san.rr.com
xxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxx
 


To All:
Due to the events that took place yesterday at merchant's store in Poughkeepsie, NY, I cannot continue to represent AppStar Financial in good faith. The Unprofessionalism demonstrated by my "Sales Manager", towards this potential customer was disgraceful. The customer has an excellent reputation in the area. They are the longest running merchant in that mall with 30 years of good service. In one fell swoop, the unprofessional phone exchange between John and the book keeper Liz, ruined any good will I had just established. Furthermore, since  John succeeded in antagonizing them, it ruins any other prospects in that particular mall. The merchants belong to a  mall organization group, believe me the word of mouth will get around with the other merchants. John spoiled the potential merchant list at this mall.
I am resigning effective immediately, since I do not want my reputation associated with an unprofessional person or organization. I am very disappointed by this outcome. I had several hot leads for a few doctors offices, a deli and my chiropractor, who were all willing to sit down with me, because they trust me and we have an established relationship. I will not jeopardize these relationships,  if this is how you conduct  your business.  
This is not the outcome I expected. I will not be going on any scheduled appointments, in light of these circumstances.  Now I can see why a consultant is only given two applications and blank business cards, the turnover must be incredible.
 
Respectfully,
XXXXXXXXX
  
P.S. I have also posted a copy of the below on a website complaining about AppStar. I am sorry I did not see this site sooner. See below:
 
 
http://800notes.com/Phone.aspx/1-866-754-5368/3

I have been on several appointments in the past three days. My first "scheduled appointments' had issues for example: they told the appointment scheduler they didn't want a consultation, two were not there when I arrived, and my Last appointment yesterday stated that he told the scheduler that afternoons are best, yet I was told to be there at 10am.
I apologized to the potential client for the appointment mix up, and asked when would be a good time to return. The client said after 3:30pm so I could meet with the owner and the book keeper. I left the store to report this to my sales manager, John S. My sales manager was not happy that I left and insisted that I go back in and get the owner to sit with me and fill out the "Discovery Form." I did not feel comfortable going back in, because I did not want to antagonize the client. I went back in as instructed by my sales manager. It was clear to me the owner was not happy to see me 10 minutes later. I made up an excuse about a schedule conflict; it was at that point we agreed on the 3:30 pm appointment.
I returned at the appointment time. I was finally able to engage the owner by discussing his hunting collection. I was successful in establishing a good rapport with the owner and the book keeper. I focused our conversation on good customer service and good reputation. I completed the discovery form, while carrying on this conversation. The book keeper was not comfortable faxing a copy of their processing statement to an unknown party. We completed the form with as much detail as they were comfortable sharing at this time, and faxed it to my manager.
I called John to see if he received the form, which he said he had it in his hand. The customer had already indicated that they were very happy with their present provider.  John asked to speak with the book keeper, as they spoke I could see and hear that she was not happy with the way the conversation was going. She told him she was happy with her present service. The conversation turned ugly when John apparently commented about wasting our time with the appointment. The conversation went downhill fast from there. The book keeper said John called the owner a pain in the a** & hung up on her. I sat there humiliated and mortified by this unprofessional exchange. I became visibly upset, and apologized profusely to the owner and book keeper.
I spoke with John once I left the store. He said that didn't going well, which was not my fault. I told him that I was humiliated by the phone exchange, that he hung up on her. John said he didn't hang up on her, he stated that he did use high pressure tactics and became frustrated. I told him that he blew the rapport I established, which left a bad taste in their mouth and mine. John stated that he will not apologize for using high pressure sales tactics when he deems it necessary, this applies to the customer and the consultants he  works with, if we don't like it then too bad.
Johns poor and unprofessional attitude left a poor impression with the customer and me. I cannot risk my reputation and values representing a company that does not have the character and integrity that customers need and expect.
This was my last appointment representing this company.  I am separating myself and my good reputation from any association with AppStar Financial.

 

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#4 UPDATE EX-employee responds

Dismayed & Disapointed by Unethical Employer

AUTHOR: Dismayed - (United States of America)

To mcelestine@appstar.net, markl@appstar.net, jstagnaro@appstar.net, markleibo@san.rr.com
From:
Sent: Thu 11/04/10 11:04 AM
To: mcelestine@appstar.net; markl@appstar.net
Cc: jstagnaro@appstar.net; markleibo@san.rr.com


To All:
Due to the events that took place yesterday at Sew & Vac in Poughkeepsie, NY, I cannot continue to represent AppStar Financial in good faith. The Unprofessionalism demonstrated by John, towards this potential customer was disgraceful. The customer has an excellent reputation in the area. They are the longest running merchant in that mall with 30 years of good service. In one fell swoop, the unprofessional phone exchange between John and the book keeper Liz, ruined any good will I had just established. Furthermore, since  John succeeded in antagonizing them, it ruins any other prospects in that particular mall. The merchants belong to a  mall organization group, believe me the word of mouth will get around with the other merchants. John spoiled the potential merchant list at this mall.
I am resigning effective immediately, since I do not want my reputation associated with an unprofessional person or organization. I am very disappointed by this outcome. I had several hot leads for a few doctors offices, a deli and my chiropractor, who were all willing to sit down with me, because they trust me and we have an established relationship. I will not jeopardize these relationships,  if this is how you conduct  your business.  
This is not the outcome I expected. I will not be going on any scheduled appointments, in light of these circumstances.  Now I can see why a consultant is only given two applications and blank business cards, the turnover must be incredible.
 
Respectfully,
XXXXXXXXX
  
P.S. I have also posted a copy of the below on a website complaining about AppStar. I am sorry I did not see this site sooner. See below:
 
 
http://800notes.com/Phone.aspx/1-866-754-5368/3

I have been on several appointments in the past three days. My first "scheduled appointments' had issues for example: they told the appointment scheduler they didn't want a consultation, two were not there when I arrived, and my Last appointment yesterday stated that he told the scheduler that afternoons are best, yet I was told to be there at 10am.
I apologized to the potential client for the appointment mix up, and asked when would be a good time to return. The client said after 3:30pm so I could meet with the owner and the book keeper. I left the store to report this to my sales manager, John S. My sales manager was not happy that I left and insisted that I go back in and get the owner to sit with me and fill out the "Discovery Form." I did not feel comfortable going back in, because I did not want to antagonize the client. I went back in as instructed by my sales manager. It was clear to me the owner was not happy to see me 10 minutes later. I made up an excuse about a schedule conflict; it was at that point we agreed on the 3:30 pm appointment.
I returned at the appointment time. I was finally able to engage the owner by discussing his hunting collection. I was successful in establishing a good rapport with the owner and the book keeper. I focused our conversation on good customer service and good reputation. I completed the discovery form, while carrying on this conversation. The book keeper was not comfortable faxing a copy of their processing statement to an unknown party. We completed the form with as much detail as they were comfortable sharing at this time, and faxed it to my manager.
I called John to see if he received the form, which he said he had it in his hand. The customer had already indicated that they were very happy with their present provider.  John asked to speak with the book keeper, as they spoke I could see and hear that she was not happy with the way the conversation was going. She told him she was happy with her present service. The conversation turned ugly when John apparently commented about wasting our time with the appointment. The conversation went downhill fast from there. The book keeper said John called the owner a pain in the a** & hung up on her. I sat there humiliated and mortified by this unprofessional exchange. I became visibly upset, and apologized profusely to the owner and book keeper.
I spoke with John once I left the store. He said that didn't going well, which was not my fault. I told him that I was humiliated by the phone exchange, that he hung up on her. John said he didn't hang up on her, he stated that he did use high pressure tactics and became frustrated. I told him that he blew the rapport I established, which left a bad taste in their mouth and mine. John stated that he will not apologize for using high pressure sales tactics when he deems it necessary, this applies to the customer and the consultants he  works with, if we don't like it then too bad.
Johns poor and unprofessional attitude left a poor impression with the customer and me. I cannot risk my reputation and values representing a company that does not have the character and integrity that customers need and expect.
This was my last appointment representing this company.  I am separating myself and my good reputation from any association with AppStar Financial

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