• Report: #705548

Complaint Review: AppStar

  • Submitted: Sun, March 13, 2011
  • Updated: Tue, January 15, 2013

  • Reported By: DrJosh — Dallas Texas United States of America
AppStar
Internet United States of America

AppStar Small Businesses BEWARE, Internet

*REBUTTAL Owner of company: Dedicated to our customers

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Picture this.

It's a busy Friday morning, you are anxious to get home for the weekend, and a salesman shows up during your lunch break promising you "substantial savings" from your current credit card processing company.

He's friendly and convincing, so you listen to his offer.  It sounds good, and he promises you substantial savings, so you sign on the bottom line.

It's all lies.

AppStar cost me $800 in "early cancellation fees" because they would not process my customer's transaction.  Even worse, they kept the money ($4,480) even though they would not give it to me nor refund it to my customer.

So, I called AppStar and asked to speak with a manager.  She was VERY rude and did not care about my situation as a small business owner.

This also happened to a colleague of mine.  It appears to be their standard MOD: tell the customer what they want to hear until they sign the contract, then screw them.

Stay away from AppStar; the credit card processing fees from established financial institutions may be higher, but there's a reason why.

AppStar is a devious company seeking only to make money by misleading small businesses.

Sincerely,

This report was posted on Ripoff Report on 03/13/2011 06:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/AppStar/internet/AppStar-Small-Businesses-BEWARE-Internet-705548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Dedicated to our customers

AUTHOR: Karen L - VP Marketing - (USA)

Appstar Financial is a registered Independent Sales Organization / Merchant Services Provider. Appstar has been accredited by the Better Business Bureau since September 24, 2002 and retains an A+ rating. Appstar provides credit card merchant services to small to medium-sized retail, home, and internet merchants. Appstar is criticized by merchants yet the company retains an A+ rating from the Better Business Bureau.

This is because merchants sign contracts without reading them and are then frustrated when they have to honor their contract. Appstar Financial has a comprehensive support staff available 27/7 to assist their customers and provide support. Please contact Appstar Financial at your earliest convenience to discuss any issues you may have. We pride ourselves in good business practices and are dedicated to our merchants.
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