- Report: #134546
Report - Rebuttal - Arbitrate
Complaint Review: Appera Teeth Whitening
Appera Teeth Whiteninghttp://www.apperawhitening.com Internet U.S.A.
Appera Teeth Whitening Theft and fraud VERY unprofessional rude! ripoff Newport Beach California
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Unfortunately, they don't send any form of email confirmation, and to cancel, you have to have an "approval code" - sent with your sample. If you don't get your sample or it arrives after two weeks, you might be SOL! Appera won't care!
However, that didn't happen to me: they charged me, I cancelled the day after the 2-week trial, and hey, if I were EVER sent the product, I'd understand. But I wasn't!
After constant emails, the "support" stopped answering my questions and complaints; I filed a complaint with the BBB (which is still open and unanswered) as well as tried "live support" through their website (which I don't believe exists, because every time I've tried to access it it's come up as "Our representatives are busy" - every. single. time!).
Finally, I called their 800-number, asked to speak with the manager, and was told I WAS speaking to the manager. After I explained my situation, he checked the system, told me that indeed, my product had never been shipped, and issued a refund.
Great. Now, four days later, I have yet to see a credit issued to my bank account. I emailed them AGAIN and was responded to after business hours (approximately 6:30 PM, and when replies were made, they were made almost as soon as I had sent them - interesting that someone would be working after business hours and be able to reply so fast!). I eventually was told that I "should be grateful you even get a refund" and to "relax - you'll get it."
So, as of today, March 10th, 2005, I have still not received a refund, and will take legal action after going to my bank tomorrow if it still has not shown.
STAY AWAY FROM APPERA.
This report was posted on Ripoff Report on 03/10/2005 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appera-Teeth-Whitening/internet/Appera-Teeth-Whitening-Theft-and-fraud-VERY-unprofessional-rude-ripoff-Newport-Beach-Cali-134546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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