- Report: #134546
Report - Rebuttal - Arbitrate
Complaint Review: Appera Teeth Whitening
Appera Teeth Whiteninghttp://www.apperawhitening.com Internet U.S.A.
Appera Teeth Whitening Theft and fraud VERY unprofessional rude! ripoff Newport Beach California
Unfortunately, they don't send any form of email confirmation, and to cancel, you have to have an "approval code" - sent with your sample. If you don't get your sample or it arrives after two weeks, you might be SOL! Appera won't care!
However, that didn't happen to me: they charged me, I cancelled the day after the 2-week trial, and hey, if I were EVER sent the product, I'd understand. But I wasn't!
After constant emails, the "support" stopped answering my questions and complaints; I filed a complaint with the BBB (which is still open and unanswered) as well as tried "live support" through their website (which I don't believe exists, because every time I've tried to access it it's come up as "Our representatives are busy" - every. single. time!).
Finally, I called their 800-number, asked to speak with the manager, and was told I WAS speaking to the manager. After I explained my situation, he checked the system, told me that indeed, my product had never been shipped, and issued a refund.
Great. Now, four days later, I have yet to see a credit issued to my bank account. I emailed them AGAIN and was responded to after business hours (approximately 6:30 PM, and when replies were made, they were made almost as soon as I had sent them - interesting that someone would be working after business hours and be able to reply so fast!). I eventually was told that I "should be grateful you even get a refund" and to "relax - you'll get it."
So, as of today, March 10th, 2005, I have still not received a refund, and will take legal action after going to my bank tomorrow if it still has not shown.
STAY AWAY FROM APPERA.
This report was posted on Ripoff Report on 03/10/2005 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appera-Teeth-Whitening/internet/Appera-Teeth-Whitening-Theft-and-fraud-VERY-unprofessional-rude-ripoff-Newport-Beach-Cali-134546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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