- Report: #137455
Report - Rebuttal - Arbitrate
Complaint Review: Appera Whitening
Appera WhiteningAperraWhitening.com Newport Beach, California U.S.A.
Appera Whitening Ripoff deceptive and rude Newport Beach California
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A charge for $89.97 was then placed on my checking account on 3/29/05. I contacted the company to let them know the charge must be removed since I do not wish to receive the product. I was put on hold for a while by a rude floor supervisor'. He said I should have received a 3 month supply of the product by now and even if I don't receive it, they will not refund my money since I contacted them too late.
He said if I do receive the product, I may not return it. For some reason, it was my fault for not telling them sooner the product burned my gums. I should have called them before receiving the trial sample to tell them I didn't like it.
I did not sign any agreement nor receive any additional products, yet I was still charged. He said I should take up the matter with my credit card company and that he can guarantee me he will win since they have my credit card number. I tried to tell him I did not order a 3 month supply and I can't use it if I do receive it since it burns my gums. I was then told That is too bad, have a nice day and he disconnected the call.
The floor supervisor' was the most incompetent customer service representative I have ever dealt with. He made me feel as though he knew he was involved in a scam and the product was dangerous and worthless.
This report was posted on Ripoff Report on 04/04/2005 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Appera-Whitening/Newport-Beach-California-92660/Appera-Whitening-Ripoff-deceptive-and-rude-Newport-Beach-California-137455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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