- Report: #137716
Report - Rebuttal - Arbitrate
Complaint Review: Appera Whitening
Appera Whiteningwww.apperawhitening.com Newport Beach, California U.S.A.
Appera Whitening Another ripoff story from Appera Whitening Newport Beach California
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I ordered the free trial and gladly agreed to pay the S&H charges. I was aware that I needed to cancel the trial within 14 days to avoid any other charges. I called the 800 number 11 days after ordering to get a voice message saying the lines were extremely busy (probably upset customers) and the voice message gave me online directions on how to cancel.
I canceled over the internet and then received an email saying my account couldn't be found. I promply emailed back (within minutes) asking what the problem could be and received no responce.
I called the next morning to get a voice mail saying no one was in the office for Good Friday and would be back Monday.
Sunday night I checked my balance and had been charged the $90 that day. I called the office first thing in the morning on Monday to wait on the phone for probably an hour. Once I finally reached a representative (the same b*tch everyone else has been writing about), I got a very cold responce.
I explained the situation to her and she told me that on the cancelation email I had written my name wrong. I wrote "Matt" instead of "Matthew". I questioned this and she immediately told me she couldn't talk to me anymore. I began to ask her another question and she hung up on me. She didn't even give me a chance to defend myself!
I then filed a report with the BBB only to notice they have an 'F' rating and don't respond to most of their complaints. I guess I am going to write off the $90 as an expensive lesson, but I'm not happy about it.
I encourage everyone to stay away from this product. I have never imagined such aweful customer service, I am confident they will not be around long.
This report was posted on Ripoff Report on 04/05/2005 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appera-Whitening/Newport-Beach-California/Appera-Whitening-Another-ripoff-story-from-Appera-Whitening-Newport-Beach-California-137716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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