• Report: #14022

Complaint Review: Apple Computers

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  • Submitted: Wed, February 13, 2002
  • Updated: Fri, February 19, 2010

  • Reported By:
Apple Computers
Nationwide U.S.A.

Apple Refuses to refund!! Ripoff

*Consumer Comment: MicroWarehouse is the ripoff, not Apple

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I recently purchased two iMac computers from MicroWarehouse. I purchased two, one for myself and one for my son. It was apparant from the beginning that my computer would not stay connected to the internet. I tried to connect my son's computer and it would not stay connected either.

I contacted MicroWarehouse who informed me that since the computer was out of the box that they could not do anything about it, it was now Apples problem.

I contacted Apple computer. I spoke to several engineers who put my computer through a series of tests which it passed. They said that it needed to be taken in to be repaired. I informed them at this time that I did not want to keep the computer. I felt that a brand new computer should not need to be fixed. I asked for a refund, they refused this. I
have made several attempts to get this matter resolved. They say it's my phone line connection, though I have a Gateway that is hooked up and continues to work. The phone company has been out 3 times and their report is that the line is fine.

I have found a website that lists others with this same problem. The computers disconnect after 2 to 4 minutes. This tells me it is an Apple problem. I've explained this to Apple and they refuse to take any steps to fix the problem. They totally refuse to refund my money, $1300. I have a brand new computer that I can not use. They tell me that they have a policy that they must follow and refunds are not an option. They say they will fix the problem, but then they tell me I do not have one.

I would NEVER buy an Apple computer again. I use one at work and love it. I thought I would enjoy one at home also, I have not enjoyed it for a minute and Apple will do nothing about it!!!

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This report was posted on Ripoff Report on 02/13/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Apple-Computers/nationwide/Apple-Refuses-to-refund-Ripoff-14022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

MicroWarehouse is the ripoff, not Apple

AUTHOR: Jill - (United States of America)

Your issue is with MicroWarehouse, and not Apple. They sold you an "out-of-box" computer, meaning that it was likely used by them for a while, then when it started not working, they decided to box it up and attempt to push it off on a consumer looking for a deal. I'd take legal action on MicroWarehouse for selling you a lemon, not on Apple. Apple can't do anything more than attempt to fix your system, since you bought the computer from a warehouse, and not Apple, directly.
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