• Report: #1098545

Complaint Review: Apple Inc.

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  • Submitted: Mon, November 11, 2013
  • Updated: Mon, November 11, 2013

  • Reported By: AliasOne! — Los Angeles California
Apple Inc.
1 Infinite Loop Cupertino, California USA

Apple Inc. - Macbook Screen Defect on 2/3rd of Retina Displays - Apple refuses to address defective LCD's of Macbooks that are out of warranty - Cupertino California

*Author of original report: Payment

*Consumer Comment: I agree, this is a huge problem it effected me too

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There is a severe defect in roughly 2/3rd of Apple Macbook's with Retina Displays in which an image on screen for more than 60 seconds will "burn-in" to make subsequent images hard to see clearly.  This is ironic as the Retina Display was designed for additional clarity.

The issue stems from the fact that Apple used two LCD manufacturers when shipping out the product: LG and Samsung.  Approximately, 2/3rd of the screens are from LG and 1/3rd from Samsung.  The screens that came from LG all have this issue and the problem gets worse with time.  In many cases, the issue does not present itself until after the 1 year limited warranty has expired.

Here are some sites that describe the issue in more detail:

http://www.youtube.com/watch?v=KdhIA8-UIRQ

http://www.techdigest.tv/2012/08/macbook_pro_wit_1.html

http://www.tuaw.com/2012/08/14/are-retina-macbooks-displaying-screen-issues/

http://www.extremetech.com/computing/134985-apples-new-retina-display-dogged-by-image-retention-increasingly-unhappy-users

http://www.digitaltrends.com/computing/macbook-pro-retina-lg-class-action-suit-started/

https://discussions.apple.com/thread/4034848?start=0&tstart=0

http://forums.macrumors.com/showthread.php?t=1606728

https://www.facebook.com/pages/Apple-Please-Recall-Retina-Macbook-Pros-with-LG-Displays/515441551804955

http://www.evangelistmktg.com/apples-burned-in-customer-service-the-macbook-pro-retina-screen-burn-in-problem/

Apple has offered to correct the problem for me for $310 + tax.  Apple has yet to recall the defective hardware.


This report was posted on Ripoff Report on 11/11/2013 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apple-Inc/Cupertino-California-95014/Apple-Inc-Macbook-Screen-Defect-on-23rd-of-Retina-Displays-Apple-refuses-to-address-1098545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Payment

AUTHOR: AliasOne! - ()

Did they make you pay to have the repair done?  They forced me to pay for it.  It fixed the ghosting issue and then my screen began flickering just outside of the 90 day warranty period.

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#2 Consumer Comment

I agree, this is a huge problem it effected me too

AUTHOR: Bob - ()

Apple tried to refuse replacing the display even while it was still under warranty claiming this horrific "ghosting" effect is "normal" and "within spec".

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