- Report: #1135810
Report - Rebuttal - Arbitrate
Complaint Review: Apple Inc.
Apple Inc. Apple Computer their tech support sux Internet
*Author of original report: tech support
*Consumer Comment: Follow their recommendations
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Ever since upgrading to the new iOS, I've had all kinds of problems syncing my iPhone to my computer. I've tried contacting Apple's tech support, but they are very unhelpful and completely useless.
One guy tells me it's a problem with the phone, and that I need to reset it (which will erase all data). Another guy tells me it's a problem with iTunes and I should reinstall the software (which will delete my entire music library). Every time I call, I get a different person, and each one has a different answer. Not one of them has actually tried to figure out what the actual problem is, they just "guess" and tell me to reboot or reinstall or something.
It seems impossible to get hold of someone with actual technical knowledge who can actually troubleshoot and find out what the problem is before recommending a remedy. So frustrating!!
This report was posted on Ripoff Report on 04/02/2014 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apple-Inc/internet/Apple-Inc-Apple-Computer-their-tech-support-sux-Internet-1135810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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