• Report: #929493

Complaint Review: Apple

  • Submitted: Sun, August 19, 2012
  • Updated: Sun, August 19, 2012

  • Reported By: Ironman — Methuen Massachusetts United States of America
Apple
Cupertino, California United States of America

Apple Itunes $50. ITunes gift card cancelled Cupertino, California

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I received 2 $50 ITunes gift cards from my mom approximately 3 years ago.  I redeemed one right away with no problem.  When I just tried to redeem the the second one, by entering the code on the gift card on ITunes web site, I got the following message "The gift certificate or prepaid card code you entered has been cancelled".  The Gift card does not have an expiration date on it.

I contacted Itunes customer support and was told that Best Buy cancelled the card and that I must deal with them.  I did not tell them where the card was purchased so they had this information on file.  I told Apple ITunes that I have a valid, paid for, unreturned ITunes gift card and that they should honor it, to no avail.  Why should Best Buy be able to cancel my ITunes gift card?

I contacted Best Buys customer support by phone and was told that nothing can be done without a receipt.  Why do I need a receipt to use a gift card?  Who keeps a receipt for a gift card for 3 years?  Neither Apple or Best Buy will say why the card was cancelled.

This report was posted on Ripoff Report on 08/19/2012 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apple/Cupertino-California-95014/Apple-Itunes-50-ITunes-gift-card-cancelled-Cupertino-California-929493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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