- Report: #929493
Report - Rebuttal - Arbitrate
Complaint Review: Apple
AppleCupertino, California United States of America
Apple Itunes $50. ITunes gift card cancelled Cupertino, California
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I contacted Itunes customer support and was told that Best Buy cancelled the card and that I must deal with them. I did not tell them where the card was purchased so they had this information on file. I told Apple ITunes that I have a valid, paid for, unreturned ITunes gift card and that they should honor it, to no avail. Why should Best Buy be able to cancel my ITunes gift card?
I contacted Best Buys customer support by phone and was told that nothing can be done without a receipt. Why do I need a receipt to use a gift card? Who keeps a receipt for a gift card for 3 years? Neither Apple or Best Buy will say why the card was cancelled.
This report was posted on Ripoff Report on 08/19/2012 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apple/Cupertino-California-95014/Apple-Itunes-50-ITunes-gift-card-cancelled-Cupertino-California-929493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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