I was one of a party of sever, on Saturday afternoon at your restaurant. First, I realized our waitress (Ashley Parker) was not friendly when she came over to take our order. I and my sister order the 2 for $20 special. The first item I ordered was the appetizer; spinach and artichoke dip with chips. Then, my sister and I both ordered the three cheese chicken penne. When the waitress, bought out a Caesar salad to one of the other people in our party, I asked to order a Caesar salad. Later, when our entrees had arrived and we were enjoying our food, a person in our party brought to my attention that my appetizer had not arrived. I asked Ashley the whereabouts of the appetizer and she said, I didn't hear you order an appetizer in a very nasty tone. Then she stated, Do you want it now in a tone as if I was her child. I politely asked my sister, Would she like the appetizer? and before my sister could respond, Ashley in a more unpleasant tone stated again Do you want it know? I responded, No. The unpleasant exchanges from Ashley and her negative energy towards me caused the entire parties mood to no longer be happy and joyful. A person in our party observed Ashley telling the manager, Missy about the situation. I then asked another waiter to please get me the manager. Missy the manager came to the table acting as if she was unaware of the situation. I explained the situation to Missy and she asked what she could do to rectify the situation. I asked that Ashley come and apologize for the behavior. Missy informed me that Ashley has refused to come back to the table. First, Ashley should have read back everyone's ordered before she left the table to make sure it was correct before placing the orders in Applebee's computer system. Second, the receipt states I order the 2 for $20 special, if Ashley had checked she would have realized that it comes with an appetizer and the Caesar Salad is not one of the choices.
Third, if I had not asked for the manger, how were we going to continue to be served? Fourth, a manager can make a request to an employee, within the scope of their job duties, and they can refuse and the employee is not relieved of their job duties for insubordination. I would like to thank Applebee's for the worst customer service I have ever experienced. I and the other seven members of my party will not be patronizing you establishments again. For reference, the demographics for the members of my party are all African American women. Professionally, we are Four Teachers, Supervisor of a Bank with her daughter, and myself, a Safety & Health Professional
Lottie K. Barnes
Durham, North Carolina