• Report: #33412

Complaint Review: Appleway Toyota of Spokane, WA

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  • Submitted: Fri, October 25, 2002
  • Updated: Mon, October 28, 2002

  • Reported By:Cheney WA
Appleway Toyota of Spokane, WA
8600 W Sprague Spokane, Washington U.S.A.

Appleway Toyota of Spokane Ripoff Sold us Sludge Rig Spokane Washington

*Consumer Suggestion: TOYOTA SLUDGE POLICY: CHECK THIS!

*Consumer Comment: Have the Camry checked out ASAP!

*Consumer Comment: Have the Camry checked out ASAP!

*Consumer Comment: Have the Camry checked out ASAP!

*Consumer Comment: Have the Camry checked out ASAP!

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On February 8, 2001 we purchased a used 2000 Toyota Siena Van with 32340 miles. Less han a month went by and we noticed black smoke coming out the exhaust and it smelled very very bad.

I took it to a different Toyota Certifide dealer for a diagnosis. Told there was sludge in the oil pan with less tahn 1000 miles on the vehicle since purchase. It would need a new transmission and was not safe to drive across town 7 miles to the dealership it was purchased at.

I called the dealer we purchased the van from requesting they come pick up the rig and that they give me a loaner vehicle until we could resolve the problem. I was told, NO.

My husband & I then drove the rig across town and asked the dealership to stand behind the vehicle and give us our money back so we could purchase a van somewhere else. We were once again told, NO. They would take the rig back as a trade-in and sell us something else on the lot.

Four hours later after many heated comments we ended up driving away with a Camry. If I had wanted another camry I would not have traded my original camry for the van in the first place. They wanted us to buy a more expensive rig. We felt like they were trying to bait and switch us.

Dan & Maree
Spoakne, Washington

This report was posted on Ripoff Report on 10/25/2002 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Appleway-Toyota-of-Spokane-WA/Spokane-Washington/Appleway-Toyota-of-Spokane-Ripoff-Sold-us-Sludge-Rig-Spokane-Washington-33412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

TOYOTA SLUDGE POLICY: CHECK THIS!

AUTHOR: Charlene - ()

Has Toyota notified you about its "Customer Support Program" for "Engine Oil Gelation?"



Who:



Owners of 1997-2002 Toyota and Lexus vehicles with 3.0L IMZ V-6 engines and all 1997-2001 Toyota vehicles with the now discontinued 2.2L four cylinder engines. Nine models are included.



What:



Engine oil sludge accumulation in the oil pan, valve covers, and/or cylinder heads with possible symptoms such as blue smoke on cold start up and oil consumption. Toyota maintains this "oil gelation" is caused by the owner's improper maintenance of the vehicle! The owners disagree.



When:



Former, current, and repeat repairs for

sludge-related damage are covered for a period of 8 years from date of first sale or lease with

unlimited mileage. This coverage includes all

reasonable incidental expenses. If questions, consult with affected owners in the groups listed

below.



Where:



Effective April 3, 2002. Contact the Toyota

hotline at 1-888-802-9436. You'll be asked to show a reasonable effort (not all oil

change receipts are required) to regularly maintain your vehicle. Toyota considers this a generous offer especially since the owner is at fault!



Proceed cautiously.



What if you have received no letter? OR, you want more information?



1) First, notify Toyota via certified letter with

return receipt requested and give your case details. Let it know you have NOT received your letter. Ask it when you will get your letter, too.



2) Notify the National Highway Traffic Safety

Administration at http://www.nhtsa.dot.gov and the Federal Trade Commission at

http://www.ftc.gov. NHTSA: 1-800-424-9393.



3) Also, file with the Center for Auto Safety at

http://www.autosafety.org and Consumer Affairs at

http://www.consumeraffairs.com. Read other owner

stories there.



4) Visit the "Toyota" folder in Cartrackers "Forums" at http://www.cartrackers.com and find the links to

articles listed there. You should also post your own story there for others to read.



5) Read the third Automotive News article "Toyota

broadens sludge-repair program--Automaker alters V-6, insists neglect is cause" by Richard Truett

published on April 4, 2002.



What if you want to do MORE in the way of consumer

action? OR, you don't qualify for CSP?



6) Join other owners in the "Toyota Sludge Yahoo

Group" at http://groups.yahoo.com/group/toyotasludge. Subscribe at "toyotasludge-subscribe@yahoogroups.com." Post at

"toyotasludge@yahoogroups.com."



7) Join "Toyota Owners Unite for Resolution" at

http://communities.msn.com/ToyotaOwnersUniteForResolution. Read other owner

stories there.



8) Visit the "Complaint Station for Toyota" at

http://www.thecomplaintstation.com. Please ignore

those who are strongly countering the legitimate complaints of other Toyota owners who have had

major problems.



9) Visit Edmund's Town Hall at http://www.edmunds.com.



First, you must obtain a login and password to be able to access the original (over 6,000

posts) "Engine Sludge?" discussion that began January 5, 2001. There are other Toyota sludge discussions. All Toyota sludge discussions have been CLOSED at this site as of May, 2002.



10) Read other stories and post your own at

http://www.RipOffReport.com under "Toyota" or "Lexus."



11) Contact cblake@erols.com for more resources and links, as well as to discuss other concerns with your Toyota vehicle, customer service, or

warranty issues. Network with other owners to stay informed on these auto consumer matters and to work collectively!



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#2 Consumer Comment

Have the Camry checked out ASAP!

AUTHOR: Roxanne - ()

I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.







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#3 Consumer Comment

Have the Camry checked out ASAP!

AUTHOR: Roxanne - ()

I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.







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#4 Consumer Comment

Have the Camry checked out ASAP!

AUTHOR: Roxanne - ()

I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.







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#5 Consumer Comment

Have the Camry checked out ASAP!

AUTHOR: Roxanne - ()

I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.







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