- Report: #972696
Report - Rebuttal - Arbitrate
Complaint Review: Appliance Connection
Appliance ConnectionInternet United States of America
Appliance Connection Falsely charged for extra services, refuse to refund, terrible customer service, Internet
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I bought a new dishwasher from this site as an early christmas present for my mom, while I'm in afghanistan. I paid extra for express shipping, the white glove install, and removal of the old device.
It took 3 days for it to ship out, and once it did the tracking number stated 13 working days till the estimated delivery date. Express shipping is supposed to arrive within 4 to 7 business days. Fail.
The shipping company was given a bill of lading that didn't specify any of the extras (totaling over $500). When I contacted the website, they told me to be patient about my order and got fussy about my anger at being fleeced.
Also, they are refusing to give me a refund, even though the shipping company has been giving my mother the run around.
Also, my Mother lost a day of work (which she cannot afford) to be there between 10am and 2pm, which is when the shipping company eventually said they'd deliver. They finally showed up... 8 hours later. DO NOT BUY FROM THIS WEBSITE!!!
This report was posted on Ripoff Report on 11/22/2012 11:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appliance-Connection/internet/Appliance-Connection-Falsely-charged-for-extra-services-refuse-to-refund-terrible-custo-972696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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