- Report: #368647
Report - Rebuttal - Arbitrate
Complaint Review: Appliance Master
Appliance Master2526 Mt Vernon Rd Ste B137 Dunwoody, Georgia U.S.A.
Appliance Master - Mercury Appliances & Refrigeration -American Appliances - American Refrigeration & Appliance - Appliance Pro This company will try to take your money any way they can! BE AWARE! Dunwoody Georgia
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Immediately after he left, we tried turning on the dryer to see if we could fix it on our own. The dryer did not turn on. I called the company back telling them that the person that they sent broke our dryer completely and that he needed to come back out to fix it. The lady said that they do not put the appliances back together and if the repairman were to come back out, they would have to charge us $55.00 up front. I explained to her that I only wanted him to put the part back on the dryer and she began to rant and rave before hanging up on me. I called back and got an even ruder man. He began to insult me and tell me that they would not do anything for me. He then hung up on me. I called back hoping to get someone a little nicer, but ended up with the same man. I asked him for their tax id number so that I could report them. He began to get sarcastic and stated, Do you want my SSN? Do you want my bank account number? Do you want my date of birth? He told me not to call back and hung up on me again. Infuriated, my husband and I looked to see if we could fix the dryer. After taking a closer look, we saw that the man that was here cut one of the wires in the back of the dryer. My husband was so furious, that he tried to call. He spoke to someone who asked him Is your brain not working? This is the worst company that we have ever encountered. We paid $10.00 to get insulted, verbally abused, and misled among other things. This company does not need to be in business because of their unethical practices.
This company goes by a few different names other than Appliance Masters:
Mercury Appliances & Refrigeration
American Refrigeration & Appliance Inc
They also have a few different telephone numbers:
770-521-6791 Glafir Akkerman cell phone(according to caller id)- (Tom-the repairman)
This report was posted on Ripoff Report on 08/31/2008 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appliance-Master/Dunwoody-Georgia-30338/Appliance-Master-Mercury-Appliances-Refrigeration-American-Appliances-American-Ref-368647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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