- Report: #917804
Report - Rebuttal - Arbitrate
Complaint Review: Appliances 4 Less
Appliances 4 Less2770 S Ronald Reagan Blvd, Altamonte Springs FL Altamonte Springs, Florida United States of America
Appliances 4 Less Appliances 4 Less Orlando BEWARE! NO REFUND POLICY! Two broken washing machines and still no replacement! Altamonte Springs, Florida
*Consumer Comment: Continuation of this report/problem
*REBUTTAL Individual responds: Continuation of complaint for Appliances 4 less
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During the first load, the machine would not drain. We called and they came back the next day with an entirely different unit. This new unit would not move between cycles automatically. My renters were extremely upset.
We called for service on the 2nd unit and we were told that it would be FIVE DAYS before they would pick up the unit, and another week before they could deliver a new one. I was told three days ago that someone would pick up the unit tomorrow, yet I still have no phone calls from the retailer.
The store staff refuse to talk to any customers about service. They force you to call a cell phone number that is rarely picked up. The voice mailbox is always full, so either they don't check their messages or they have many, many complaints. I asked the lady to have a working machine delivered by the end of the week and was told "You don't get to tell me when I will fix your machine, I will tell you." NO CUSTOMER SERVICE.
We were fortunate to have paid with a credit card and our credit card company reversed the charges. I still have the broken washing machine and I cannot get a hold of anyone to come pick it up, nor has anyone called about sending someone to service it. Stay away!
This report was posted on Ripoff Report on 07/26/2012 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Appliances-4-Less/Altamonte-Springs-Florida-32701/Appliances-4-Less-Appliances-4-Less-Orlando-BEWARE-NO-REFUND-POLICY-Two-broken-washing-m-917804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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