- Report: #1138107
Report - Rebuttal - Arbitrate
Complaint Review: Appliances Connection
Appliances ConnectionInternet USA
Appliances Connection Their mistake but I pay the price! Internet
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In January of 2014 I decided to do a bathroom remodel that would include a new stacked washer/dryer. I met with a rep from the remodel company who gave me some pointers on size and type of electric w/d to look for. To get the best price I did a lot of on-line searching of companies here in California as well as on-line. Appliances Connection on-line was having a special sale and had the best price. I believe their warehouse is in Texas. It was a "NO Tax" and "No Shipping Fee" special too. So, I called to inquire about the timeframe and review my appliance needs with them. I was given a model # and later ordered and was charged for that particular GE electric w/d.
Due to delays in the rennovation of the bathroom, I was forced to have the shipping company delay its arrival at my home. It was delivered to my carport on 1/31/14 even though I was not ready yet to have it installed. I had called and requested a further delay which was not honored. [continued below]....
The w/d sat in the carport until the remodel company was ready for construction in March. They were the ones that realised I had a gas dryer rather than an electric. I had taken it for granted that I had been shipped the model I had been given the model # for by the appliances connection rep on the phone. We had gone beyond the 30 day return policy at that point and Appliances Connection would not consider taking the w/d back. I sent pictures showing them that it was still in the original carton with all of the original packing material, to no avail.
Even though I had paid for a 3 year warranty and hook-up, which were never used, appliances connection would not even credit back those amounts to us.
There was an difference of ONE letter in the model # that created this problem. Was I given the wrong style number on the phone? Did I write-down the wrong style number because I heard it incorrectly? At this point with three pages of back and forth communication with Appliances Connection I have been told I have no recourse but to attempt to sell the w/d myself.
I have offered to pay a re-shelving fee and the freight back to Appliances Connection but they will not budge from their excuse of a 30 day return policy. Certainly there have to be some exceptions to that rule? We're not all perfect and we know the're not!
Walnut Creek, Ca.
This report was posted on Ripoff Report on 04/11/2014 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appliances-Connection/internet/Appliances-Connection-Their-mistake-but-I-pay-the-price-Internet-1138107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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