• Report: #863322

Complaint Review: Appliancesconnection com

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  • Submitted: Tue, April 03, 2012
  • Updated: Wed, February 27, 2013

  • Reported By: JP — Seattle Washington U.S.A.
Appliancesconnection com
10101 Foster Ave. Section A Brooklyn, New York United States of America

Appliancesconnection com Appliances Connection Fraudulent Company, Slimy tactics, DO NOT BUY Brooklyn, New York

*Consumer Comment: Follow up

*Consumer Comment: re

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Do not buy from these people.  Really.  Even if you save a few bucks. They delivered there dishwasher 3 weeks after I ordered it.  Box appeared ok.  Insides looked ok.  So tenants signed for it.

One day later, when we tried to install it, we noticed the bottom was damaged beyond repair.  The motor was no longer sealed in the dishwasher as it was all bent out of place.  The damage was impossible to see until you flipped the machine over.

I contacted Appliances Connection.  They said they'd replace it if I just paid $200+ to ship the damaged unit back to them.  I wouldn't agree to it.  They later offered to split that cost with me.  What?  I paid for a brand new washer, it is their responsibility to get me one.  

Bobby called me on the phone after seeing my reviews.  He tried to talk me into trying to fix it myself and taking a discount.  It is unfixable.  He then called my husband and tried to get him to agree to fixing it himself.  Then they tried to talk him into sending it in at our expense.  Then he *CLAIMED* they would finally do what I was asking--take back the washer and credit my credit card.  I asked him to put it in writing (in email) and when that message arrived two days later, the slime ball had changed his offer to $99 to ship it back.  I do not trust them one bit.

Later, he claimed he would pay shipping, but only if I deleted my negative review, and dropped my credit card dispute of charge.  I told him I'd be happy to drop them when they resolved my issue (either by delivering a new washer promptly, or taking the old and returning my money).  These discussions took place over two weeks, and they have yet to resolve anything.

They are breaking New York State law.  See NY Code - Section 2--608: Revocation of Acceptance in Whole or in Part.  They have no case.  

This report was posted on Ripoff Report on 04/03/2012 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Appliancesconnection-com/Brooklyn-New-York-11236/Appliancesconnection-com-Appliances-Connection-Fraudulent-Company-Slimy-tactics-DO-NOT-B-863322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Follow up

AUTHOR: Robert - ()

To follow up on the original poster's complaint, I would like to share my own negative experiences with Appliancesconnection.  It is a know fact that they are a fraudulent internet business associated with previous internet scams such as Fotoconnection and 1stopcamera all run by Al Fouerti.

One part of their scam is to sell cutomers knowingly damaged mechandise.  They buy scratch and dent appliances in bulk at a deep discount, thats how their prices can be so low.  They sell you the item as new hoping you won't notice.  If you do notice, it's too late, they already have your money.  You call and complain and get to talk to rude customer service agents like John Winters, Rick Anders, Andrew Kipp, and Jorge Quiridumbay, who verbally threaten, intimidate, and harrass you.  Dealing with them is such a nightmare that you eventually give up and they keep your money.  If you file a complaint with the Better Business Bureau, they just lie their way out of the complaint.  Same thing if you file a credit card chargeback, they give the credit card company false evidence they use against you.  Sometimes they will commit warranty fraud and have the comany come out and tinker with your appliance to make you happy.  This costs the manufacturer money and raises the prices of appliances for every one else.

I urge everybody to avoid this place at all costs.  If you are already a victim, chances are you will not get your money back and I urge you to contact the NY state and your current state's attorney general.  These crooks need to be put out of business. 

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#2 Consumer Comment

re

AUTHOR: dv9516 - (United States of America)

actually it depends on what you signed. alot of these companies have language on the signature form that waives your protection under many consumer laws. thats why if your purchase something that costs several thousnads of dollars you have to inspect the hell out of it on arrival. You have the right to make those guys wait even if they get pushy. When i buy appliances i install it or at least make sure it is installable before i sign anything. yea its not fair what they did but it may technically be legal. thats why you gotta treat these things like the business transactions that they are and be a shrewd business person cuz people will try and take advantage.
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