- Report: #1092834
Report - Rebuttal - Arbitrate
Complaint Review: Aptora
Aptora8877 Bourgade Lenexa, Kansas USA
Aptora Total Office Manager BEWARE! Lenexa Kansas
*Consumer Comment: Invest in Training!
*Consumer Comment: Happy with Aptora
*Consumer Comment: Works Great!
*Author of original report: Buyers Remorse? You Bet!!!!
*Consumer Comment: Works fine for us!
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We purchased Total Office Manager in May, 2013. After discusing my concern with salesman "Bernie" about converting to this new software right before our summer season, it was mutually agreed that we should wait until after our busy summer season to switch over. During our conversation, he said that our support wouldnt actually start until we went live with the software. What he didnt make clear was the little statement on the bottom of the invoice that gives you a mere 30 days from invoice to return the product for a refund. Since we didn't actually install the program until August and the invoice was dated May, our 30 days from invoice date was up. We didnt even get to try it out before our 30 days were up. What i should have done right then was ask for my money back and offer to repurchase later in the year when we slowed down a bit.
It took approximately 1 week for our quickbooks migration to be completed. My staff spent several hours watching the tutorials. My office staff spent 1/2 hour on online training and another 2+ weeks using the system and a number of calls to tech support ( by the way, if you are like us and want immediate responses, you will not get it here. You have to call and leave a message and wait for someone to call you back which in most cases is hours later) We have used Quickbooks for the past 15+ years. This software appears to be similar to quickbooks but in our opinion is not even close to being as good based on user friendliness. We found that it would take multiple clicks to do some tasks in this new software where it only took one in quickbooks. In my opinion, we just wasted thousands of dollars. The other reviewers are right, everything has an extra cost associated with it ( Such as: I was told that my existing flat rate software would integrate with their Flat Rate Plus software ) and it can be, for an extra charge that was not mentioned when they were selling me on the program.
We used the system for less than 3 weeks when my office staff begged me to find something else as they were almost in tears over this new software. I sent an email asking for a partial refund because i know they incurred cost in getting us to this point. Not a full refund, i only requested 1/2 the amount be refunded. How much fairer could that be?
I was told by the president of the company via email that their policy was 30 days from invoice and they would not change it. I presume because of this very reason. It takes almost 30 days to get the system up and running because you have to schedule a date to do the data migration which took more than a week off the time to get it in their schedule and another week to do the actual data migration. Now you would be left with less than 10 working days to use the program and decide whether or not you like the software. This is not nearly enough time in my opinion.
In the last email i received from the owner, Mr. Leichter stated and I qoute "I hope you will avoid exposing yourself to defamation". This is after i suggested that the product would not get a favorable review from me. I made a huge mistake. I hope others will do more research before finding themselves in the same position.
This report was posted on Ripoff Report on 10/18/2013 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aptora/Lenexa-Kansas-66219/Aptora-Total-Office-Manager-BEWARE-Lenexa-Kansas-1092834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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