• Report: #281446

Complaint Review: Apx Alarm Security Solutions

  • Submitted: Sun, October 28, 2007
  • Updated: Wed, February 27, 2013

  • Reported By:Tulare California
Apx Alarm Security Solutions
5132 North West Provo, Utah United States of America

APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.

*Consumer Comment: APX has done fine by me

*UPDATE Employee: APX isn't so bad.

*UPDATE Employee: Maybe I can help

*Author of original report: The salesmen for this god awful company do not even go over the contract with you!!!! Do not give you time to either!!!!

*UPDATE EX-employee responds: Read your contracts, ladies and gentlemen.

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.


We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..


Apx Alarm System - Apx Alarm Security Solutions pressured into getting system, now wife isnt working anymore, cannot afford to pay for this. APX IS NO HELP! LIARS, SCAM ARTISTS! Provo Utah

In June 2007 we were approached by an APX sales person. We were told that we would be getting a free alarm system, which never worked so I just unplugged it, because after numerous calls to customer service which I warn you isn't too friendly when you call, they just blatantly tell you " Im sorry theres nothing we can do" just really pisses me off.

It also makes me angry too because we are trying to stay out of foreclosure, my wife is pregnant and had to stop working to due health issues, we are barely making our mortgage payment, and then here comes APX automatically deducting the 39.99 fee from our bank account. We were never told that the fee was going to automatically come out of our bank account, we were told that the activation fee would come out only.

So needless to say we are wasting 40 bucks every month for a service that we are not using. I have disconnected all of the alarms from the windows/doors they were on and have unplugged the actual unit and I removed the sign from in front of my house!.....we got a call a couple of months ago to tell us that our battery was dead....but since then we haven't received another call about it....dont they wonder why the battery is dead??? DUH!!!

I have called repeatedly about canceling the contract. again they did not explain to us that we were in a contract for 5 years! They only tell you that when you call to cancel service! And then they tell you if you cancel you will owe 2500 dollars! OUTRAGEOUS! I do not know what else to do. I have already contacted my bank about not letting automatic withdrawls be taken out from this company. because APX will not listen when I told them to stop taking it out of my bank account! NEVER DO BUSINESS WITH THIS COMPANY! THEY ARE A JOKE!

If anyone has any information about a class action lawsuit or anything else regarding cancelation of their account with APX I sure would like to hear from you!

Mike Tulare, California

This report was posted on Ripoff Report on 10/28/2007 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apx-Alarm-Security-Solutions/Provo-Utah-86404/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-281446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

APX has done fine by me

AUTHOR: Bobt - (Canada)

I've only had my APX alarm a few months but I've been pleased with the service.
Firstly...it is right in your contract that they will take your monthly payment out...I'm sure they asked you for a void cheque...what did you think that was for?
Secondly...two weeks after I had the system installed we had a kitchen 'incident' (that blackened catfish will do it every time) and the fire alarm went off.
I felt it was too close to the kitchen and called the next day to see if they (APX) could put it in a different place.
A service rep was there within 48 hours...did it in 20 minutes at no charge.
Pretty good service in my opinion.
Now I have to admit...their sales people are aggressive...but is the word "no" not in your vocabulary? It just so happened that I had been thinking of a new alarm system so I was an 'easy' sell...but c'mon...no one twisted your arm to say yes.
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#2 UPDATE Employee

APX isn't so bad.

AUTHOR: Apxinsider - (U.S.A.)

Sir, I am a representative currently working for APX, and I've got to say that if that sales rep did not explain that what you were signing was a 60 month agreement for $39.99 plus tax to be drafted automatically from your account on the same specified day each month, and that the agreement could not be canceled outside the three-day cancellation period, then he wasn't doing his job right.

Also, as you may recall, there was a short survey during or after the paperwork that was "recorded for training and quality control purposes" where you specifically stated that you understood that the 39.99 plus tax would be drafted from your account on the __ of every month, and that "the monitoring rate will not change for the duration of the agreement." I probably would have taken that to mean that FOR THE DURATION OF THE AGREEMENT the monitoring rate would not change. It's also a good idea to actually read things before you sign them. thank you
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#3 UPDATE Employee

Maybe I can help

AUTHOR: Knowitall - (U.S.A.)

I have worked for the company for a couple of years, and two years ago I was in Tulare selling systems. I'm actually from the Fresno area, and I got involved selling with this company while attending school there.

I've tried to be an honest salesman with people, but I know all too well the troubles you're going through as I've worked along side these guys that are very high pressure out for a quick buck.

I would look into a law that states contracts in California can't exceed two years. I know that ADT has sold lower agreement lengths in Cali than other places because of this.

Worse comes to worse you could pay $1 a month for remainder of your contract, you can't be sent to collections for ontime payment, and then they would simply cut you off from service which it sounds you've already disassembled the system.

Lemme know below what specifics you're into and I'll get as much info as possible to help you out.
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#4 Author of original report

The salesmen for this god awful company do not even go over the contract with you!!!! Do not give you time to either!!!!

AUTHOR: Tinasaavedra - (U.S.A.)

Listen you stupid idiot from APX. These salesmen that come to your door do not explain anything, nor did I get a survey to complete!!!!! That is my problem here! It takes 24 hrs to activate the stupid alarm leaving you with 2 days to test the system out!!! I have called plenty of times to inform you idiots about my problem. You simply tell me there is nothing that can be done! You state this "They even go to the lengths of explaining the cancellation policy and the grace time you receive to cancel without penalty on this survey." which is complete BS!!!! All they want to do is get the alarm installed and leave thats it....even the techs that came to install the d**n alarm one was in my living room watching a movie with my husband!!! Complete and utter idiots! I cannot believe you would have the audacity to post a rebuttal like that!!!
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#5 UPDATE EX-employee responds

Read your contracts, ladies and gentlemen.

AUTHOR: Thatguyed - (Canada)

As an ex-employee of APX, I know exactly what your contract entails.

The cancellation, billing, contract length and Support information is all very clearly outlined on the contract that you received. Unfortunately, by putting your signature on the paper, you accepted those terms and are legally bound to abide by them.

APX Alarm even has a pre-install survey which must be completed prior to the security system being activated in your home. Further yet, they have a post installation survey which you need to complete before the technicians can leave to ensure proper function of the security system. They even go to the lengths of explaining the cancellation policy and the grace time you receive to cancel without penalty on this survey.

APX records these calls (and notifies you of doing so) and you are able to access them and hear your own voice, acknowledging the payment methods, the contract length and the fully functional security system that was just installed in your home.

If the salesperson was not up front with you, the telephone survey's should have cleared up any issues.

This is indeed an unfortunate situation. APX alarm really is a genuine company. Be patient, phone them and inform somebody, other than the first person who answers the phone, about your current situation and dissatisfaction. You might find that they are more reasonable than you believed.
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