- Report: #281446
Report - Rebuttal - Arbitrate
Complaint Review: Apx Alarm Security Solutions
Apx Alarm Security Solutions5132 North West Provo, Utah United States of America
APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.
*Consumer Comment: APX has done fine by me
*UPDATE Employee: APX isn't so bad.
*UPDATE Employee: Maybe I can help
*Author of original report: The salesmen for this god awful company do not even go over the contract with you!!!! Do not give you time to either!!!!
*UPDATE EX-employee responds: Read your contracts, ladies and gentlemen.
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Apx Alarm System - Apx Alarm Security Solutions pressured into getting system, now wife isnt working anymore, cannot afford to pay for this. APX IS NO HELP! LIARS, SCAM ARTISTS! Provo Utah
In June 2007 we were approached by an APX sales person. We were told that we would be getting a free alarm system, which never worked so I just unplugged it, because after numerous calls to customer service which I warn you isn't too friendly when you call, they just blatantly tell you " Im sorry theres nothing we can do" just really pisses me off.
It also makes me angry too because we are trying to stay out of foreclosure, my wife is pregnant and had to stop working to due health issues, we are barely making our mortgage payment, and then here comes APX automatically deducting the 39.99 fee from our bank account. We were never told that the fee was going to automatically come out of our bank account, we were told that the activation fee would come out only.
So needless to say we are wasting 40 bucks every month for a service that we are not using. I have disconnected all of the alarms from the windows/doors they were on and have unplugged the actual unit and I removed the sign from in front of my house!.....we got a call a couple of months ago to tell us that our battery was dead....but since then we haven't received another call about it....dont they wonder why the battery is dead??? DUH!!!
I have called repeatedly about canceling the contract. again they did not explain to us that we were in a contract for 5 years! They only tell you that when you call to cancel service! And then they tell you if you cancel you will owe 2500 dollars! OUTRAGEOUS! I do not know what else to do. I have already contacted my bank about not letting automatic withdrawls be taken out from this company. because APX will not listen when I told them to stop taking it out of my bank account! NEVER DO BUSINESS WITH THIS COMPANY! THEY ARE A JOKE!
If anyone has any information about a class action lawsuit or anything else regarding cancelation of their account with APX I sure would like to hear from you!
Mike Tulare, California
This report was posted on Ripoff Report on 10/28/2007 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apx-Alarm-Security-Solutions/Provo-Utah-86404/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-281446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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