• Report: #556220

Complaint Review: Apx Alarm Security Solutions

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  • Submitted: Mon, January 18, 2010
  • Updated: Wed, February 27, 2013

  • Reported By: Sean — Edmonton Ab. Alberta Canada
Apx Alarm Security Solutions
4931 North 300 West Internet United States of America

APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.

*General Comment: Rumors indeed!

*General Comment: Apex

*General Comment: Responsibility

*UPDATE Employee: Customer Advocate wants to help

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------

Apx Alarm Security Solutions  Ripoff in CANADA, Internet

Got a Free system installed, now that i've lost my job after 15 yrs I cant afford payments.

My credit card is maxed out so cc company isn't allowing any more payments to be put against it.

Contacted company regarrding del. account and they assured me they would work with me, their idea of working with me is they have now sent my account to a collection agency.

This I found out when I called them today to let them know  when I expect to  be able to bring account up to date, at this point I am in arrears for the amount of $180.00, they are now telling me to bring my account up to date I must pay them $400.00,so much for understanding and working with YOU.

Had the company done a credit check they would have found out I was unemployed and deeply in debt, goes to show that the companys over zealous employee was only concerned about selling the service and not concerned abount professional business practices.


This report was posted on Ripoff Report on 01/18/2010 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Apx-Alarm-Security-Solutions/internet/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-556220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Rumors indeed!

AUTHOR: Kelly - (United States of America)

Rumor has it that some people like to use big words to inflate minor clerical errors into public dangers. Typically licenses from many cities merely mean that the company in question simply stopped by and said hello to the government office in the area (for your information). APX is a very efficient company that takes care of licensing every where it does business. Usually the only problem is government workers who cannot get their licenses in order in a timely manner. Then some one with a question about the company's validity calls in and talks with the guy in the office that doesn't know what he is doing and says that they don't have a license. Isn't it ironic that there are few companies out there that don't have a rip off report and many of those are responsible for the rip offs that actually hurt people not just cost them a few minutes on the phone.

lol  
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#2 General Comment

Apex

AUTHOR: Bubba Lee - (Canada)

Rumor has it that Apex is and/or has been under police investigation in Canada for lack of business licenses, illegal sales practices, "hard sell' un lawful practices,  fraudulently billing for monitoring not provided all in several jurisdictions.
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#3 General Comment

Responsibility

AUTHOR: Kelly - (United States of America)

I find it sad when individuals sign up for things they cannot afford and blame the company for signing them up for them. Credit scores are not a means for a company to decide on whether a customer should by something or not. Their purpose is to allow the company to calculate risk. If a consumer decides to make a purchase he cannot afford it is ethically referred to as STEALING. because the company providing the good or service has to pay costs associated with that good or service provided. Please do not post a company on RIP OFF reports when you were the one ripping them off. 

Thank you,

Captain Obvious
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#4 UPDATE Employee

Customer Advocate wants to help

AUTHOR: APX Alarm - (United States of America)

Sean,

My name is Matt Hansen and Im a Customer Advocate for APX Alarm. Im sorry to hear of the problems involving your account. I want to personally help you with this issue and get it resolved to your satisfaction. Please contact me at your earliest convenience by name via advocates@apxalarm.com

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