• Report: #336663

Complaint Review: Apx Alarm System

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, June 03, 2008
  • Updated: Wed, February 27, 2013

  • Reported By:Pittsburg California
Apx Alarm System
5132 North 300 West Nationwide United States of America

APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------- Apx Alarm System APX ALARM MISREPRESENTED CONTRACT Provo Utah

Like the other complains I am not satisfied with the service since there is always something wrong with the equipment but I only tried to contact them once and actually the person I talked was not very helpful. I did not take the time to bother them regarding the problem since my mother is always home and the alarm is not much of a use for me. Now since I am moving I called them to cancel my account and they said I can't and just like the others I didn't see the 36-months agreement in the contract. They told me I can either transfer the service to somebody who can continue the contract or pay the $600+ remaining balance. Right now I am not financially capable of paying anything that is also another reason I would like to stop the service. I am not paying them anymore, it will be against my credit report but I will try to file a suit thru BBB. I don't now what else to do but I cannot pay them anymore.

Cindy Pittsburg, California
U.S.A.

This report was posted on Ripoff Report on 06/03/2008 09:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Apx-Alarm-System/nationwide/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-t-336663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Apx Alarm System

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory