• Report: #534666

Complaint Review: Apx Alarm

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  • Submitted: Sun, December 06, 2009
  • Updated: Wed, February 27, 2013

  • Reported By: SPCHayes — newnan Georgia United States of America
Apx Alarm
4931 North 300 West provo, Utah United States of America

APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------
Apx Alarm Apex alarm Liars, cheats  provo, Utah

I was duped into buying from APX alarm systems.I was home when a young lady came by for the THIRD time in two months. After three times I figured why not talk to them maybe they will have something I want to hear. I was then led to believe that several of my neighbors were getting this service installed in their homes, which a quick ride around my neighborhood shows..not true.I was shown told of crime rates that I found later to be faulty..another lie. I was even told about a family down the street that was held at gunpoint. I cannot say definitely a lie but after reading other reports of people saying the exact same thing as me I'll go ahead and say it ANOTHER LIE. The young woman who sold me the system told me if I move the alarm goes with me to the next house and If I am unsatisfied, I can cancel at any time. What she failed to inform me was that anytime only meant within three days mandated by law. After I realized that there were only alarms on my three doors, I wanted to cancel. Me being military, I am trained to enter houses for various reasons, and not too often is the front door used. If you want in a home you hit the weak points like windows and weak walls.  So I called APX to cancel, and was told I have to find someone else to take the alarm contract over or pay the rest of the contract off. which is pointless. Does anyone know of any legal loopholes to get me out of this contract? or a lawyer that will work for this? I am a student and a soldier and times are hard and money is tight. A little help?

This report was posted on Ripoff Report on 12/06/2009 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Apx-Alarm/provo-Utah-84604/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-534666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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