• Report: #435152

Complaint Review: Apx Alarms

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  • Submitted: Tue, March 17, 2009
  • Updated: Wed, February 27, 2013

  • Reported By:baytown Texas
Apx Alarms
Provo, Utah United States of America

APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.

*Consumer Comment: Happy With APX Alarm Company

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------

Apx Alarms, apx Alarms straight up lied to us and several other neighbors Provo Utah

the sales person who came to our house siad dont worry about what the contract says i am giving you 30 days and also we told him that we were just renters and he said i will say that you own doint worry about that and then we tried to cancel the 4th day and they said no that we only had 3 days to do this and we told them what the manager said and they said no that he didnt say this and we were stuck we could cancel if we paid the whole fee and i had already taken the alarm out myself and they say they were still monerating it and when actually i had taken it out on the 3rd day and removed the batteries and everything so they didnt have nothing to monitor who ever has a suit against them we want in and we have 3 other familys that have wrote us statements also send me email at (((REDACTED FOR SECURITY PURPOSES)))and lets get these crooks

Ron baytown, Texas
U.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/17/2009 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apx-Alarms/Provo-Utah/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-435152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

Happy With APX Alarm Company

AUTHOR: Myrtle - (Canada)

I had a system installed in my home three years ago. I have NEVER had any technical problems with the Alarm and feel very secure with my system and this company. I particularly appreciate the smoke alarm component as I live alone and feel secure that should a fire break out in my home, the fire department would be here before the fire could do extensive damage.

On several occasions I have set the alarm off because of my own negligence and I have had immediate response from the company checking to see if everything was Okay. The response from the company was always within 2 minutes of the alarm going off.

I wish to share my experience because I feel the company has been bad mouthed when there are many people out there, like myself, who are very happy with the service and the system installed by APX Alarms.
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