Purchase a Hague water system from a local dealer, Environmental Water, for my new home in March/April 2006. The Hague water system was promoted as the "Cadillac" of water systems, purifying the water, but expensive, not the point. Anyway, since day 1, the system has not worked correctly. The dealer came back numerous times to attempt to resolve, 3 attempts alone just to put resolve the reverse osmosis sink water setup. In conclusion, still the Hague water system does not work reflecting brown and smelly water.
During all these attempts to resolve the newly installed Hague water system to work correctly, I was paying Aqua Finance, Inc. that funded the purchase from Environmental water. The question here is why pay for something, an expensive something that does not work, ever. So after numerous attempts to have Environmental water resolve the situation, they no longer respond to my requests, so I stop paying Aqua Finance.
No sooner do I stop paying Aqua Finance for a system that does not work, Environmental Water contacts me approximately 2 months after doing so and state I hear you have a problem with the Hague water system as per Aqua Finance, not per me which I notified them continuously. After not showing up for 2 appointments they confirmed, Environmental Water finally shows up with the owner this time and a kid as his assistant, who is being trained. They service the call within minutes and leave claiming the issue lies with the brand new water heater, but the issue is not just with the hot water where they are claiming the anode rod in the water heater is the cause.
I have a couple of plumbers come out for service calls confirming it is not the water heater, I have a couple of competitors of Environmental Water, including Culligan, which Aqua Finance deals with, all confirm there are water issues and the current Hague water system is not working to resolve as they tested the water before the water enters the water system and after.
Meanwhile, Environmental Water is now not responding after the last service call but instead send me a bill for the warranty service call they just performed, it was warranty work, no bill should be sent and I informed them of such after receipt of said bill with no response. Plus Environmental Water comes out and services my water system with salt without an order and authorization from me to do so and I informed them of such after receipt of said bill with no response.
Soon after all this, my Hague water system completely stops working, functionally, not just cleaning the water as described above. I called Environmental Water for warranty service of the circuit board that is now not responding, no response, as before. I call Hague to find out another company in my area that services the Hague water system. Hague informed me that Environmental Water is no longer an authorized dealer for Hague, their dealer license has been revoked, and to try Adviro Quality Water to perform my warranty service.
Adviro Quality Water immediately came out and serviced my Hague water system with replacing the circuit board that died. They contacted Hague to confirm this product is under warranty but found out Environmental Water has never even registered the water system with Hague. I had to supply documentation of the purchase in order for the part's cost to be reimbursed to Adviro Quality Water under warranty reimbursement, as so should the service call too. Nope, I received a bill from Adviro Quality Water claiming that since they did not install the water system, the service call is not covered under the warranty, which is should be, the system has like a 10 year warranty for such and it has barely been a year since installation, if that.
During all this, payment has stopped as mentioned above; I am not paying for something that does not work. Aqua Finance has continued to harass me for payment and I have stated and sent documentation to them saying the system does not work, as explained above, the installation dealer does not do warranty service on the system and with that, the dealer then becomes liable in full for the balance due as stated in Aqua Finance's contract.
Aqua Finance continued to harass for payment, disregarding the contract's terms, and eventually contacted a local attorney in my area to collect on the debt, which I replied immediately the debt is disputed as described above, plus Aqua Finance is reporting the debt incorrectly majority of times and to the bureaus at double the purchase price and the balance outstanding, reporting it at $10k+ where the original price was $5k. The attorney replies they have noted my dispute of collection of debt and will inform their client, Aqua Finance of such. BUT, still to this day, Aqua Finance is reporting this debt, currently 150 days past due, to the credit bureaus at the higher $10k at times but simply noting in past due which is hurting my credit. This is the only negative notation on my credit report.
Simple, I purchased something that was suppose to work, it hasn't, the dealer defaulted on servicing the water system and as per the contract, the dealer, Environmental Water, is now liable for the debt to be paid in full to Aqua Finance, not me. The credit reporting of debt on my credit bureau and harassment to me by Aqua Finance needs to stop, immediately. As a consumer, I would suggest no one perform business with Environmental Water and Aqua Finance, Inc. as they do not perform the service for which you paid or paying for.
New Port Richey, Florida