- Report: #932264
Report - Rebuttal - Arbitrate
Complaint Review: Aquajet showers Inc, Somer, Y
Aquajet showers Inc, Somer, Y108 villag square, somers, New York United States of America
Aquajet showers Inc, Somer, Y Mark Warrilow sends wrong and missing parts, does not stand behind warranty. somers, New York
*REBUTTAL Owner of company: Aquajet shower
*Author of original report: Aquajet Showers Somers, NY
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Purchased In January 2012 at home show while in a wheel chair,paid for on 4/18/2012 when delivered. I purchased this shower for 9 yr old disabled daughter & myself which I was in a wheel chair when I purchased. Paid electrician & plumber to install per instructions the best they could, DVD was in chinese, written directions are pictures and did NOT match our shower. . Cost is up to $2200.00 so far, shower cost was another $5900.00. Shower is missing parts and still does NOT function. It is very upsetting that they promise to send parts and MONTHS go by and they dont come. Now we get NO return call.
All we wanted was this shower to work and pass inspection to get CO on our new home. I have left several phone messages on ALL the phone numbers listed telling Mark the owner I needed to get the shower working to comply with building code. [continued below]....
I have called Consumer Affairs in NY & NJ and this company has COMPLAINTS, rated F with BBB, CONSTAR, I also contacted the Attorney General, & home shows to let them know of my exprience with the company. BEWARE
Owner has British accent, told us the shower came from Europe. CONSTAR in CHINA is the maker. I have never been so upset or dissapointed nor did I have $8100.00 to throw away like that.
This report was posted on Ripoff Report on 08/24/2012 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aquajet-showers-Inc-Somer-Y/somers-New-York-10589/Aquajet-showers-Inc-Somer-Y-Mark-Warrilow-sends-wrong-and-missing-parts-does-not-stand-932264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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