- Report: #188478
Report - Rebuttal - Arbitrate
Complaint Review: Aquila Corporation
Aquila Corporation2610 Y. H. Hanson Avenue Albert Lea, Minnesota U.S.A.
Aquila Corporation, Airpulse PK, Airpulse Cushions ripoff false claims fraud Albert Lea Minnesota
*REBUTTAL Owner of company: Unsubstantiated
Any disabled person who is suffering with a serious skin ulcer is usually in a desperate state and desperately looking for an alternative to flap surgery. Especially if flap surgery is out of the question all together.
We read all kinds of reviews prior to ordering. We now feel that those people writing the reviews were probably all relatives and/or friends of relatives. Their web site has also changed a couple of times since we ordered the product.
When we called the company to inquire they were as nice as pie and seemed to be your absolute best friend with good intentions to get you all healed up. So we ordered the Airpulse PK cushion and we got a defective product. The cushion would not fill up with air. The pump was pushing air through the cushion but the air was swishing out of the cushion at the same time. We have been around wheelchairs and all kinds of medical equipment for 30 years and therefore know a few things about how such things should operate. This cushion was not holding air!
We called them back and they basically told us that we were crazy and they have never had such a complaint before. They told us to ship it back and they would cover the cost and send us a new cushion. They provided us with a bogus account number and we ended up paying hundreds of dollars in the end when we started to receive courier bills in the mail from UPS.
Instead of checking the cushion over they sent us the same cushion with a different pump! Well the cushion still did not work because the problem was with the cushion not the pump as we had tried to tell them in the first place. Off the cushion goes again by courier back to them. Finally we received a cushion that would hold air. Now that we finally had one filling with air it did not seem to be as effective as their advertising said it would be.
Again we call them and they tell us to just use the settings the way they told us to and sit on the cushion. They assured us that we would have the wound healed in record time. So my paralyzed husband sat on the cushion faithfully for two days. During which we were trying to figure out how this cushion was supposed to do the things they claim.
It did not look the same as the one pictured on their web site. It had fewer air cells and these air cells looked much larger than the ones on the web site. It did not seem to be inflating and deflating intermittently in a checkerboard pattern relieving the pressure as they claimed. It would deflate in large areas causing those spots to bottom out and therefore a great deal of pressure in those areas! It would cause a significant rocking motion due to one side being inflated and the other deflated. This not only caused his wound to deteriorate quickly but also caused terrible back pain from the severe up and down motion on his hips. They however had us convinced that we were mistaken in our observations and that it was working perfectly. Perhaps his paralysis is preventing him from feeling exactly how wonderful it is working.
After two days there was such severe damage to the original level 4 wound that my husband ended up in the hospital clinging to life! We were actually preparing for a funeral when the doctors finally found an intravenous medication that was working somewhat but not perfectly. They sent him home and yet still unsure if his body would recover.
When he finally recovered and we got over the trauma of the event, we contacted Aquila. We told them what had happened and told them that we were sending the cushion back to them. They coldly told us that we did not send it back soon enough and they refused to accept the package.
In the end we spent thousands of dollars and wound up with hundreds of dollars of shipping which they were supposed to cover due to their incompetence
If you have their product and need to ship it back due to a defect make sure that you ask the courier company if the account number that they provided you with is a valid account. The courier company should be able to confirm that the number is valid and is assigned to this company.
The person answering the telephone at this company has the same last name as the person who owns the company. She was sugary on the phone and as soon as they had our money the owner of the company treated us like criminals. He was rude condescending and provided us with a phony tax# and a phony UPS acct #.
This report was posted on Ripoff Report on 04/25/2006 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aquila-Corporation/Albert-Lea-Minnesota-56007/Aquila-Corporation-Airpulse-PK-Airpulse-Cushions-ripoff-false-claims-fraud-Albert-Lea-Mi-188478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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