• Report: #998379

Complaint Review: ArchiveFee

  • Submitted: Thu, January 17, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: Joe — Bloomington Indiana United States of America
ArchiveFee
Internet United States of America

ArchiveFee MyFeePlan.com Scam ... avoid! Internet

*REBUTTAL Owner of company: Customer Service

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Ordered a search of public records for death information concerning a friend. The fee for the report was clearly indicated as $1.00, which I agreed to. Several min wait ensued while the site supposedly "searched databases" and I was finally notified that the report was ready. had to provide personal information (address, credit card number) to open an account. No report was provided, and I immediately discovered that my bank account had been charged not only $1.00, but also $19.95 for the first of 10 recurring monthly charges!! I called the company to complain, dispute the charges etc. Was told that the charges would all be voided, and was given a confirmation number. I then called my bank, and was told that the it would be three days until I could determine if the pending authorizations for the charges of $1.00 and $19.95 would be removed or not. We will see. My experience with this company very similar to other reports. It's a very deceptive company. They have a lot of bogus and non-functional computer screens they throw at you to distract you when they fail to provide the report, and attempt to repetitively charge your credit card. I think their business model must be that some people will give up, not complain, and eat the recurring charges.    

This report was posted on Ripoff Report on 01/17/2013 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/ArchiveFee/internet/ArchiveFee-MyFeePlancom-Scam-avoid-Internet-998379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Customer Service

AUTHOR: JoshCustomerService - (USA)

Dear Joe,

I apologize for any inconveniences. I would like to help you out by offering a refund of our services. Please email josh@archivefee.com and I will be able to assist you in anything else you need.

Thank you,

Josh F.
Customer Service Manager
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