• Report: #1000445

Complaint Review: ArchiveFee

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  • Submitted: Mon, January 21, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: VJF — Columbus Georgia United States of America
ArchiveFee
Internet United States of America

ArchiveFee Unknow... internet access information only. Deceptive, untruthful, hiding fees, non-responsive to email inquiries and fax, Internet

*REBUTTAL Owner of company: CS Manager

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Found ArchiveFee on line advertising that they provided background checks on individuals.  Filled in the information and believed it would cost $1.00. Paid the $1.00 fee and then discovered I had been charged an additional $19.95 without my permission.  Their additional fee is obviously well hidden and not being advertised as an additional cost.  Took 2 days to even get an access code to attempt to get a report on an individual and then got ZERO.  No report was generated and or viewable.  Contacted ArchiveFee via email and fax and have received no response to inquiry on 12/31/2012.  Have not received notification that my account has been credited back for all fees charged, but will continue to pursue this company and it's deceptive activities.  DO NOT use this company or believe anything it advertises.


This report was posted on Ripoff Report on 01/21/2013 06:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/ArchiveFee/internet/ArchiveFee-Unknow-internet-access-information-only-Deceptive-untruthful-hiding-fees-1000445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

CS Manager

AUTHOR: JoshCustomerService - (USA)

Dear VJF,

Please email me at josh@archivefee.com. I can assure you I will respond to your message and offer you a full refund with a few account details. I apologize for any inconveniences and I would like to help.

Thank you,
Josh F.
Customer Service Manager
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