• Report: #1001320

Complaint Review: Archivefee.com

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  • Submitted: Tue, January 22, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: Faith — Cleveland Tennessee United States of America
Archivefee.com
Archivefee.com Internet United States of America

Archivefee.com Deceptive fees and locked out of chat sessions Internet

*REBUTTAL Owner of company: CS Response

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I used Archivefee.com to research a property owner.  Only a Zillow report came up which I could have done on my own.  They charged $1.00 my bank stated to test the credit card and then charged $14.95 for an account I never agreed to or saw information about on the web site.  In the chat sessions when I questioned if their company could obtain the information I need, I was frozen out of chat.  It was very unprofessional to freeze the chat session, and it happened 3 times!!!  There are numerous other complaints about their fees on your site.   I am respectfully asking for a refund and verification no further charges will be attempted.  My bank has been made aware of this deception. 

This report was posted on Ripoff Report on 01/22/2013 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Archivefeecom/internet/Archivefeecom-Deceptive-fees-and-locked-out-of-chat-sessions-Internet-1001320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

CS Response

AUTHOR: JoshCustomerService - (USA)

Dear Faith,

I apologize for any problems with our chat system. Please email josh@archivefee.com and I can offer you a full refund or make sure your previous attempt has gone through.

Thanks,

Josh F.
Customer Service Manager
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