Archivefee.com Deceptive fees and locked out of chat sessions Internet

I used Archivefee.com to research a property owner.  Only a Zillow report came up which I could have done on my own.  They charged $1.00 my bank stated to test the credit card and then charged $14.95 for an account I never agreed to or saw information about on the web site.  In the chat sessions when I questioned if their company could obtain the information I need, I was frozen out of chat.  It was very unprofessional to freeze the chat session, and it happened 3 times!!!  There are numerous other complaints about their fees on your site.   I am respectfully asking for a refund and verification no further charges will be attempted.  My bank has been made aware of this deception.