- Report: #746216
Report - Rebuttal - Arbitrate
Complaint Review: Arco AM/PM
Arco AM/PM3775 Massachusetts Avenue La Mesa, California United States of America
Arco AM/PM Mancher, Store manager Employee blocking the gas lane causing my children unnecessary heat exposure La Mesa, California
*Consumer Comment: shove it
*Consumer Comment: Sheesh!
*General Comment: Still don't understand how you were wedged in so tight
*Consumer Comment: Still
*Consumer Comment: Once you finish pumping your gas...
*Author of original report: Gas station child safety & courtesy
*Consumer Comment: You really handled this well.
*General Comment: Where is common sense?
*Consumer Comment: Doesn't make sense
My 16 year old cousin had to sit with my two little girls for approximately 10-15 minutes when I had to go into the store three times. 1st time to find out who was blocking the drive to move her car, 2nd time because she had still not moved her car (just in line waiting to pay her gas now after we had been waiting still), 3rd time because she admitted she was employee & her manager had not told her to move.
I called the store manager, Mancher, who originally said there was nothing he could do since she was off duty & to contact Arco corporation & he refused to give me the owner's name to contact him. The next morning, I saw the employee who originally created the problem with her inconsideration & Mancher in person. Mancher finally gave me his owner's name Kevin Parabia & said he was out of the country, but gave me a 858-454-2710 number which is LOCAL. Mancher was less than helpful regarding disclosure of the assistant manager who had an EXCELLENT view of the entire incident & with his intervention this matter would have been resolved then & there. All I got was the assistant manager vehicle plate number as listed above.
Calling Customer service for ARCO was a waste of time since everything out of their mouths was "I can't tell you for security reasons or I'm following protocol." They put me an such an extended hold that their automated system tried to kick me off while they made numerous calls without explaining what they were doing.
BP is a publicly traded company so you have legal access to the board of directors, CEO & contact information, but you will have to get it on your own. They will not provide a correct address for their offices, just look them up on BP website. Needless to say, It's very OBVIOUS. Arco or BP affiliates do not care regarding child safety in hot vehicles when studies have show it can only take MINUTES for injury to occur. Nor do they care about treating consumers with RESPECT, instead they treat consumers by being patronizing or argumental.
This report was posted on Ripoff Report on 06/28/2011 12:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Arco-AMPM/La-Mesa-California-91941/Arco-AMPM-Mancher-Store-manager-Employee-blocking-the-gas-lane-causing-my-children-unne-746216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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