• Report: #1054933

Complaint Review: Argos

  • Submitted: Thu, May 30, 2013
  • Updated: Thu, May 30, 2013

  • Reported By: Grumpyblade — Sheffield
Argos
Internet United Kingdom

Argos False Promises of delivery 7 days turns into 2 months and counting. Internet

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Just to let people know what a great service, and great customer care Argos supply, NOT! below is an email trail, of the dealings I have had over the last few weeks with Argos, Please take the time to read all, it is a bit of a saga, but that shows the quality of the customer care supplied! read from the bottom up, as the 1st email is the bottom one:
From: Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>
Date: 29 May 2013 19:30:25 BST
To: 
Subject: re: Re: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X, Our Ref: ARG9375257X, Our Ref: ARG9394652X, Our Ref: ARG9433137X, Our Ref: ARG9437394X, Our Ref: ARG9439316X, Our Ref: ARG9450885X, Our Ref: ARG9485010X
Dear Mr ******,

Subject: Order Number - 204085868

Thank you for your email regarding the delivery of your fridge freezer.

I am very sorry to read that your old appliance has finally given up the ghost, thus leaving you and your wife back in a difficult position. I do appreciate just how inconvenient and costly piecemeal shopping can be and how awkward it is not to have access to a fridge or freezer - especially given the warm weather we have just experienced. I can only apologise for the continued distress that this delay is causing you both.

Having looked into your order, I can confirm that the stock date has not changed from Monday 17th June 2013 and that Indisit will contact you if they are able to bring your delivery date forward.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Fiona Pembroke
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email ARG9485010X:

----- Original Message ----- 
From: "Chris ****
Date: 28 May 2013
Subject: Re: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X, Our Ref: ARG9375257X, Our Ref: ARG9394652X, Our Ref: ARG9433137X, Our Ref: ARG9437394X, Our Ref: ARG9439316X, Our Ref: ARG9450885X

Me again!

I have not heard anything new in the last 10 days, so I assume the date of stock coming in is still 17th June? as stated in a previous email, I had the old fridge freezer temporarily repaired, the guy who repaired it, said it was a bodge up job, and it wouldn't last long, unfortunately, with all the delay in delivery, it has finally given up the ghost, so I am now back in the situation where the wife has reverted to buying our essentials and foodstuff on a daily basis, as I said before, it is a very expensive way of doing the shopping.

Is there any way you can expedite the delivery? this is now causing my wife,and myself a lot of stress.

On 18 May 2013 09:20, Argos Direct E-Commerce
<Order.Enquiries@argos.co.uk>wrote:

Dear Mr *****,

Subject: Order Number - 204085868

Thank you for your email regarding the price of the Indesit BIAA13FWD Black Frost Free Fridge Freezer - Del/Rec (catalogue number - 487/2801).

I am sorry to read of the difficulties experienced with regards to the availability of stock.

With regards to the value of the Indesit BIAA13FWD Black Frost Free Fridge Freezer - Del/Rec (catalogue number - 487/2801), I can confirm that, while the unit is currently priced at £389.99, and while you paid £349.99, its first selling price was £529.99. We did sell the unit at this price, and have lowered the price by varying amounts throughout its run.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,

Jonathan McKinney
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email
ARG9450885X:

----- Original Message -----
From: "Chris *****
Date: 17 May 2013
Subject: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X, Our Ref:
ARG9375257X, Our Ref: ARG9394652X, Our Ref: ARG9433137X, Our Ref:
ARG9437394X, Our Ref: ARG9439316X

Hello!

It's me again!!!!

I have been in contact with Indesit again today, they have informed me that the date for stock being in has changed yet again, it is now no longer 27th May, but 15th June, a lady named Carol phoned and gave me the option of choosing another fridge freezer, from either Indesit or Hotpoint, my wife looked on line and chose Hotpoint FFU4DK, Carol informed me that I
could not have this, because of the vast price difference, I noted that your advertised price for the item I ordered was £539.99, but at a special offer price £180 off, the price of Hotpoint FFU4DK is advertised at appliances on line at £554, a difference of £14.01, to the advertised price of the item I ordered before the £180 off, does this mean you are being a little generous with the truth on the item I ordered? Is this classed as false advertising? I am more and more convinced, as this saga is dragging on, that both yours, and Indesit's idea of customer relations is badly flawed.

Sent from my iPhone

On 15 May 2013, at 13:13, Argos Direct E-Commerce <
Order.Enquiries@argos.co.uk> wrote:

Dear Mr *****,

Subject: Order Number 204085868

Thank you for your email regarding the delivery of your Indesit BIAA13FWD frost fee fridge freezer.

I am sorry to read about all the inconvenience you have experienced. I have looked into your order and spoken to Indesit, Who have advised me that we are expecting the stock back in the week commencing the 27/05/13. We are awaiting a update from Indesit at 3pm today, if you would like to contact us on the below information after that we will be able to give you more information.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,

Annelise Owens
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email ARG9439316X:

----- Original Message -----
From: "Chris *****
Date: 14 May 2013
Subject: Re: Re: Re: Re: Re: CATID007 Customer Enquiry, Our Ref:
ARG9362838X, Our Ref: ARG9375257X, Our Ref: ARG9394652X, Our Ref:
ARG9433137X, Our Ref: ARG9437394X

well! what a surprise! the comment on your last email received at 15-50 this afternoon:

"After looking in to your order I can see that a note has been left by my colleague to advise that they will be calling you later this afternoon (Tuesday 14 May 2013) to discuss this issue further with you". was again a slight exaggeration of the truth, no colleague of yours has had the decency, or might I add, the courage, to call me, would this be because there is nothing that they could say, to allay my frustration and annoyance at the shabby treatment I have received from both yourselves and Indesit?

From being a promised 7 day delivery, the best case scenario at this time is 42/43 days, ( I cannot even rely on delivery within this timescale, after other broken promises), you have stated that I will receive a goodwill gesture when my delivery is completed, what goodwill gesture could compensate for all the grief, expense, time and trouble this has caused?

I don't know how we would have coped, without having the old fridge freezer repaired, otherwise I would have cancelled this order, and taken matters to the ombudsman, as it is, I will be seeking advice on this matter, and using social media to publicise the treatment I have received.

On 14 May 2013 15:50, Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>wrote:

Dear Mr *****,

Subject: Order number 204085868.

Thank you for your email regarding a delivery of your Indesit BIAA13FWD Black Frost Free Fridge Freezer - Del/Recycle.

I am so sorry to read the delay you have already had in waiting for your fridge freezer to be delivered. I understand that this must be disappointing and inconvenient for you and appreciate that we have failed to meet any expectations.

After looking in to your order I can see that a note has been left by my colleague to advise that they will be calling you later this afternoon (Tuesday 14 May 2013) to discuss this issue further with you.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,

Maxine Reay
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email
ARG9437394X:

----- Original Message -----
From: "Chris *****
Date: 14 May 2013
Subject: Re: Re: Re: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X,
Our Ref: ARG9375257X, Our Ref: ARG9394652X, Our Ref: ARG9433137X

In your last email, you have stated that, YOU FAILED TO MEET MY EXPECTATIONS, you failed to meet anything, you failed in your obligation, you failed in your repeated promises, you failed in customer care, in fact you just failed, not only my expectations, but ANY ONES EXPECTATIONS!


On 14 May 2013 11:59, Argos Direct E-Commerce
<Order.Enquiries@argos.co.uk>wrote:

Dear Mr *****,

Subject: Order number 204085868.
 
Thank you for your email regarding a delivery of your Indesit BIAA13FWD Black Frost Free Fridge Freezer - Del/Recycle.
I am very sorry to read of the circumstances described and would like to apologise for the inconvenience and frustration caused. Argos do make every effort to ensure that our customers receive a high level of service but it seems on this occasion we failed to meet your expectations.

Our system shows one of my colleague has contacted Indesit. Please be assured that your order is extremely important to us and we are aiming to replenish our stock as a priority to fulfil your order. The suppliers are still waiting for stock. Further stock due on Monday 27th May 2013.

I apologise for any inconvenience this may cause by us not being able to give you a delivery date at this present moment.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,

Usha Aggarwal
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email ARG9433137X:

----- Original Message -----
From: "Chris ****
Date: 13 May 2013
Subject: Re: Re: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X, Our Ref: ARG9375257X, Our Ref: ARG9394652X

Hello!

Another deadline has come and gone, yet another promise has been broken, the latest being that the new date for the fridge freezer being in stock today, it is now almost 2-00 pm and I have not received any notification of delivery. 

It has now been 25 days since my order was placed, the reason I placed the order, was because our fridge freezer had broken down, and your offer, and promised delivery of 7 days was, I thought, the best option for me, my judgement was obviously wrong, we have endured an extra 18 days, and counting!!!! where my wife has had to shop, piecemeal, just buying things on a daily basis, as we had nowhere to store anything, bus fares to and from town are not a small expense every day, also buying a single pint of milk, rather than the 4 pint carton we would usually buy, proves very expensive in the long run, buying meat etc, for single meals, rather than in bulk, costs so much extra, these are only some of the extra expenses we have accumulated, due to the late delivery, so last week, as a stopgap, I had to fork out another £40 to have someone look at our existing fridge freezer, he has managed to get it working, (after a fashion), at least it will keep things cool, but will you please, please get something sorted?
The money for this item was paid promptly,  so why can’t it be dealt with in the same manner?


On 2 May 2013 15:59, Argos Direct E-Commerce < Order.Enquiries@argos.co.uk wrote:

Dear Mr *****,

Subject: Order number 204085868

Thank you for your email regarding delivery of your fridge freezer. I am sorry to read the fridge freezer you have purchased has been delayed and you have been advised that the stock will not be available until Monday 13th May 2013. I tried to call you today to discuss this matter further, however you were unavailable. All our items are subject to availability and as soon as Indesit do have a delivery date they will call you.Once your fridge freezer has been delivered please contact us again and then we will be able to discuss a good will gesture with you.

Please accept my apologies once again for any inconvenience this has caused.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Jeanette Vickerstaffe
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email
ARG9394652X:

----- Original Message -----
From: "Chris ****
Date: 02 May 2013
Subject: Re: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X, Our
Ref:
ARG9375257X

I have just received a telephone call from a lady named Jane, at Indesit, with the information, that the fridge freezer I ordered on 18/03/2013, with a promised 7 day delivery, will now not be in stock until 13/05/2013, taking into account the 2-3 days delivery from the time it comes into stock, the best case scenario will be 28 days, you altered the delivery
for this product to 21 days, after my order was placed, and are still advertising on your web site 21 days, are you sure you can fulfill this promise? there must be other people who ordered the same item, after you changed the 7 to 21 days, who will not receive their product in the stated 21 days.

I am certainly not happy with the standard of service I have received, you have now had £350 of my money for 14 days, and I have nothing to show for this, except 2 apologetic phone calls, 3 apologetic emails, and sore ears
from my wife, with her constant complaining, unfortunately she insists on this specific item,(fridge freezer), otherwise I would have gone elsewhere.

On 26 April 2013 16:31, Argos Direct E-Commerce < Order.Enquiries@argos.co.uk
wrote:

Dear Mr ****,

Subject: Order number 204085868.

Thank you for your email regarding delivery of the above order.

I am sorry to read that you have not yet been contacted by Indesit to arrange a delivery date for your fridge/freezer. I have called Indesit today to chase this for you and have been advised that they will call you as soon as the stock comes in to them.

I do apologise for any inconvenience caused by this delay, I understand it must be very frustrating for you. As you have mentioned once your delivery has been made we will then look in to a gesture of good will for you. Please be assured that Indesit are aware that the need to contact you with a delivery date as soon as possible.

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,


Maxine Reay
Argos Direct E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email ARG9375257X:

----- Original Message -----
From: "Chris *****
Date: 26 April 2013
Subject: Re: CATID007 Customer Enquiry, Our Ref: ARG9362838X

Re: ARG9362838X.

Again, I feel I have been fobbed off, not only by yourselves, but also by Indesit, I was passed on to Indesit earlier in the week, when inquiring about my delivery, they promised that the item would be in stock sometime this week, and I would be contacted to arrange a date for delivery, I also, later, received a phone call from yourselves, apologising for the
delay, and promising compensation, this would be in the form of Argos vouchers, to an undetermined value, at this time: 1-23 pm Friday 26th April, I have still received no notification of when I can expect delivery of the fridge freezer, as stated previously, this is of great inconvenience to myself, as when ordered from your web site, the delivery was promised within 7 days.

I sincerely hope to hear from, both yourselves, and Indesit, in the very near future.

Chris.

On 23 April 2013 13:21, Chris **** wrote:

On 23 April 2013 12:55, Argos Direct E-Commerce <
Order.Enquiries@argos.co.uk> wrote:

Thank you for your enquiry. Your email has been given a reference of ARG9362838X.

If your email was about:

1. A home delivery order - we need your order number or full delivery and billing address. If you did not send this information, please email us again 2. A specific product - we need the catalogue number of the product.
If you did not send this information, please email us again If your query is urgent please call us on 0845 640 2020.

We are open:

Monday to Friday 8am - 8pm
Saturday 8am - 5pm
Sunday 9am - 5pm

Regards

Argos Direct E-Commerce Customer Services Team

The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. The views expressed may not be official policy, but the personal views of the originator.
If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software. All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content. The registered office address of Home Retail Group plc (registered in London, number 5863533) is Avebury, 489-499 Avebury Boulevard, Milton Keynes, MK9 2NW.
Please visit our website at http://www.HomeRetailGroup.com/ for further information about Home Retail Group.


--
Cheers,

Chris


Chris

The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. The views expressed may not be official policy, but the personal views of the originator. If you are not the intended recipient or have received this message in
error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software. All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.
The registered office address of Home Retail Group plc (registered in London, number 5863533) is Avebury, 489-499 Avebury Boulevard, Milton Keynes, MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com/ for further information about Home Retail Group.



--
Cheers,

Chris

The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. The views expressed may not be official policy, but the personal views of the originator. If you are not the intended recipient or have received this message in error,
please delete this e-mail and advise the sender by using the reply facility in your e-mail software. All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.


The information contained in this message or any of its attachments is confidential and may be privileged. Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited. The views expressed may not be official policy, but the personal views of the originator. If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software. 

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content. The registered office address of Home Retail Group plc (registered in London, number 5863533) is Avebury, 489-499 Avebury Boulevard, Milton Keynes, MK9 2NW. Please visit our website at http://www.HomeRetailGroup.com/ for further information about Home Retail Group.

This report was posted on Ripoff Report on 05/30/2013 06:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Argos/internet/Argos-False-Promises-of-delivery-7-days-turns-into-2-months-and-counting-Internet-1054933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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