• Report: #462239

Complaint Review: Arise Virtual Solutions | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report. Arise Virtual Solutions commits to total agent satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

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  • Submitted: Wed, June 17, 2009
  • Updated: Wed, May 07, 2014

  • Reported By:Lake Placid Florida
Arise Virtual Solutions Inc.
3450 Lakeside Drive, Suite 620 Miramar, Florida United States of America

REVIEW: Arise Virtual Solutions commitment to 100% agent satisfaction, Arise Virtual Solutions implemented a strategic framework to insure agents continue to maximize their corporations revenues while enjoying the freedom of working from home. Complaints posted on Rip-off Report (true or not) are issues that need to be addressed.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Arise Virtual Solutions agents can feel safe, confident & secure when doing business with Arise Virtual Solutions.

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SPECIAL UPDATE: March 26 2014: Arise Virtual Solutions remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Arise Virtual Solutions is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Arise Virtual Solutions has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Arise Virtual Solutions has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Arise Virtual Solutions remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.



Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Arise Virtual Solutions is Rip-off Report Verified

 

Ripoff Report Verified™ REVIEW:

Editors UPDATE: Positive Rating and Recognition has been given to Arise Virtual Solutions for its Commitment to Excellence in customer service.

Ripoff Reports review of Arise Virtual Solutions uncovers an ongoing commitment and dedication to agent satisfaction. This means that agents can expect that Arise will always work towards finding a mutually satisfactory resolution to any agent concerns. Arise listens carefully to agent concerns and sees them as an opportunity to learn from past mistakes and improve as a company.

One top executives in the call center space stated to Ripoff Report, that Arises dedication to the remote workforce is shown by the increase in the number of agents each year and the growth of the business year over year. This growth is closely correlated how happy Arises agent base is with Arise as well as how happy the agents have been in growing their own businesses.

Another top executive of the company stated to Ripoff Report, that Arises philosophy is based on the premise that Arises focus is to closely consider how our agents view our business and theirs. Arises believes in delivering our agents the ability to work when and where they want to while maximizing the revenue for their own business. Arises mission statement says it all; " Our mission is to virtualize enterprises worldwide to accelerate unparalleled business results for both our clients and our agents." Some of the other things Rip Off Report learned in the course of its investigation: Arises business was established in 1997 to originally provide people with disabilities the opportunity to work from the comfort of their own home, while being provide the opportunity to earn a solid living. Since then, Arise has certified thousands of agents, across the United States, and is recognized as the leading homeshoring company.



Rip-off Report has confirmed that Arise Virtual Solutions takes the relationship with their agents very seriously. Arise recently held an agent focus group meeting to openly discuss any concerns the agents had. Arise has created strategies around each concern and will be rolling out solutions in the next quarter. Ripoff Report was pleased to learn that Arises past and current approach to business is focused on its pledge to total commitment towards agent satisfaction.

Arise Virtual Solutions recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Arise has made organizational changes allowing their agents a more streamlined approach to problem resolution and a total overall commitment to their agent experience.

In summary, after our investigation, which included discussions with Arise Virtual Solutions and many of their past and current agents, Rip-off Report is convinced that Arise Virtual Solutions has been and is committed to quality delivery of services resulting in total agent satisfaction.

Read more about Arise Virtual Solutions Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

Arise Virtual Solutions Inc. Formerly Known As Willow Beware, you should NOT have to spend money to get a job! Miramar, Florida

Beware of this company!! I signed up for Arise full well understanding that I would have to pay a fee to train for one of thier clients. BUT, no one could have possibly predicted until you work for this rip off company that shortly down the line your "metrics" AKA, your performance will cause you to be terminated. It took a little while for this to sink in, unfortunately after paying for a possible job with a few companies. I noticed that all of a sudden an "Opportunity" would show up on their site. I was truly confused why they would be calling for MORE agents when people couldn't even get enough hours to meet their minimum "SOW", service agreement. How can you hire more people when you can't keep the ones you have busy? Arise is so un-responsive it is rediculous. You have to put in a request for help if you are in a jam BUT there is no one to help you. The end result is that your metrics suffer so your performance suffers and you are terminated. Their systems go down alot and they blame you for that also. I should have known better when I paid for a class, this is a scam. You might work, BUT not enough to make a living. MAYBE a few do, but for the vast majority all you have to do is look around at some of the websites for people working at home to see how angry Arise agents are over not getting enough hours or being terminated due to their metrics. I FINALLY figured it out what is going on with this company. They lure you in, you pay for a class, you might qualify, go to work and then get no hours. They put up a request for more agents and the cycle continues. The result of this is that Arise makes TONS of money for classes full well knowing that people will get annoyed and quit and if they don't, no problem, Arise will figure a way to get rid of them so they can have another class and make money that way. The classes cost on an average of $200 upward. You are in virtual school for many weeks and at then might not even qualify to go to work. To add insult to injury IF you get a job you have to pay Arise a fee every 2 weeks. The joke is you might not even get any hours so you end up paying Arise and work for FREE! This is a scam plain and simple. You have no recourse or rights. BEWARE!!!!

Ripped off in florida Lake Placid, Florida
U.S.A.


This report was posted on Ripoff Report on 06/17/2009 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Arise-Virtual-Solutions-Inc/Miramar-Florida-33027/Arise-Virtual-Solutions-Inc-Formerly-Known-As-Willow-Beware-you-should-NOT-have-to-spend-462239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

lies

AUTHOR: 85719 - (United States of America)

for every complainer there are thousands of happy agents huh? This is a bold-faced lie....I had 40 people in my class 4 months ago and I am the only one out of the 40 working the client.  And guess what?  I am not a happy camper....and it's because of Arise and not the client.  Arise is great for people with little professional experience or who are desperate.  I would say it's 50-50 at best
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#2 Consumer Comment

You want some cheese with that whine...??

AUTHOR: Ruthie - (U.S.A.)

Spare me I am FED UP with the whining. Maybe you should spend the same amount of time focusing on your work as opposed to throwing around lies and false accusations. I am NOT an employee of Arise! I AM an educated, successful small business owner now you know what one looks like.  For the record, Arise is not my only small bsiness endeavour.  I can see how this can be confusing to some...  let me know if I need to slow down...

Hour reductions are the result of client request, but if you want to sit there with time scheduled and NO calls, have at it honey.  You can sit there all day for all I, or anyone else, cares.

Successful agents will hold more than one certification for this very reason... you should never, ever put all of your eggs in one basket... thats business 101.  

That advice is free... ENJOY it!  

 

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#3 Consumer Comment

A lady from my church worked for Arise....

AUTHOR: Msrose2008 - (U.S.A.)

I've never worked for Arise, but a while back I thought about it. The only problem back then was that money was already tight for me, so I couldn't pay what was needed to get onboard.

That being said, the representative who I spoke with from Arise made everything crystal clear over the phone. I knew should I choose to pursue it, I would be employed as an Independent Contractor.

There was no confusion whatsoever about what was expected. I simply didn't have the money at the time to pursue it.

Any other information I needed I got from a lady who goes to my church. She has been with Arise for a few years and not once has she ever made any negative statements about them.

I personally believe that they're legit. But it's just like any other work at home job or work-at-home business, you have to put time and effort to see results. In addition to that, some work at home jobs or opportunities are suitable for some, and not suitable for others because of the work involved.

Like whether it's phone work, data entry, sales, etc...

To the Op, don't feel bad if your experience wasn't the best. It simply means that Arise wasn't for you. Look around on the web for other opportunities that are legit that will allow you to work from the comfort of your own home.

There's been quite a few I've came across, but I'm real with myself. Anything I can't afford to do or feel reluctant about doing based on the nature of the job, I pass it up.

And let me that I disagree with you when you claimed that the others who posted positively about Arise are insiders.

Just like I stated earlier, a lady from my church has been with Arise for years and is quite happy and content. So yes, there are people that are happy with their experiences.

And before anyone accuses me of being an insider too, plz read this whole thing through. I am simply voicing my feelings.

-Thanks
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#4 Consumer Comment

You know nothing of me.

AUTHOR: Ruthie - (U.S.A.)

You have got to be kidding me. So, because I do not share your view, I MUST be internal, I can not possibly be an agent, right? I am going to use your logic and claim you are an internal employee of another work at home company. Why not..? Isn't that what you are doing on here..? It is on the internet, so it must be true!

You are entitled to your opinion as I am entitled to mine.

Where are these MANY people you speak of? There are less than ten listings here so of the thousands of agents, less than 1% have this view. Quick, call the Times!!!!

It appears as though there are a few who have decided to speak for the masses. I have been to many W@H sites and the banter there is no more negative about Arise than it is about any other company. I have worked for West (pay stinks), Alpine (set schedules) and a few others- none of these companies are perfect. Nobody here is saying it is perfect- I certainly AM NOT- but just because you do not like them does not make them a rip off nor does that give you the right to speak for ME or anyone else.

Yes, there are times when it is slow- does Arise control the economy..? If so, I did not get this memo. The vast majority of clients are retail based. I have had MANY times when I had some SLIM pickings for hours. This is why I ALWAYS held more than one certification to make up for it. As a full time agent, I currently hold three. Retail slow? OK- work more roadside assistance.

There is no such thing as being terminated for no reason / stupid reasons. You are either meeting and doing what you are supposed to be or you are not. What is so confusing about this? I have been around for AWHILE and of all those who have come to me to complain about being wrongfully' terminated usually end up admitting to poor quality, they hung up on a customer or were not able to get logged in on time on a regular basis. Again, there is ALWAYS a reason they may just not be telling you what it is.

Arise does NOT take the fee if you are not working- are you this new? So many claim to understand the model, how it all works only to later scream victim later on. If you are THAT unsure, people need to research before hitting the apply now' button.

This is GREAT advice for Arise as well as pretty much anything in life.
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#5 Author of original report

Ok, now I KNOW you are internal with Arise!

AUTHOR: Ripped Off In Florida - (U.S.A.)

How do you explain the fact that people who work with Arise cannot get their minimum SOW? If you are required to give 15 hours but can only get 3 or 4, are you not penalized? Explain the "cap" on hours and how you can't get even that with many clients. I am no dummy, I can see that this company is going down hill. IMO when a company constantly certifies new people, takes their money for classes and THEN cannot give them the hours they need to make a living or even make the requirements the company DEMANDS, something is wrong! No matter how you slice it, there is a major problem going on here. By the way, I was not terminated from my client, I quit! After lurking on the computer for hours to be released and finding almost none, what was the point? It's not only me, MANY people will tell you the same thing. Many people will tell you they WERE terminated for stupid reasons, NOT because of anything they really did wrong. Are there those who should have been terminated from their client? Absolutely, but I would venture to say, not too many. Arise will take a fee from you whether or not you work right? Tell me what would happen if you only made $40.00 in a month, would they take it? By the time you pay your taxes, BOTH parts of your Social Security,(you are self employed) you are not making a dime. There is one particular work at home support site that I don't want to mention here because I don't want to break any rules, but if you do a web search you will find it. Just take a look and see what others who are currently working for clients of Arise are saying. You will be shocked! It's sad that people will put up with this because the economy is so bad they feel they have no recourse and have to take crumbs. I will give you that Arise is a legit company, BUT they are NOT a company who gives a hoot about the people who are it's life blood, the ACP who service their clients. When they lose them, they will be finished. Their BBB rating is B- now, and I foresee it going down further. I wish I had never come in contact with them and given them my hard earned money. My purpose in this is to make SURE people REALLY check it out before putting down their money in hopes of making their home based business work for them. If they decide to go ahead, fine, you have been told what is going on. Maybe, they will have a wonderful experience, I pray that will happen for them. What a horrible shame it would be to buy into this and quit a brick and mortar job only to find nothing at the end. I don't believe you can argue that point, can you?
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#6 Consumer Comment

Oh SO Confused!

AUTHOR: Mieke - (U.S.A.)

Agreed- NOBODY should spend money to get a job- but Arise is not a job! It is a contact position you do not meet he terms of their contact and guess what? You will loose the contact! What part of this confuses people?

You seem very confused there ripped off- perhaps your time would have been better served finding ways to improve your performance rather than spewing your inaccuracies.

For every ONE complainer, there are THOUSANDS of happy agents. I am one of the happy ones and you can count on me to reply to every inaccurate, nasty and unprofessional post.

Arise Perfect? Far from it, but it is not a scam! So please, stop speaking on behalf' of the Arise agents you do not speak for me or the thousands of happy ACPs!!!!!!!!!!!!
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#7 Consumer Comment

Reality Check

AUTHOR: Ruthie - (U.S.A.)

So because I am not hiding behind a screen name screaming lawsuit with you I must be an employee, right..? Oh please.... give me a break!

I defend this company because what is being posted here is not a proper reflection. I AM an agent and I am familiar with what metrics are and they are pretty much about your performance... you are apparently confused. Metrics encompass ALL - Quality, AHT, Commitment Adherence, Release Ratio, etc. If you loose a certification for not doing what is expected of you, how is this anyone's fault but your own? Please explain this to me as apparently I do not understand.

Arise does not FIRE- you can and will loose a contract if you consistently exceed talk time- it is a metric. If this is an issue for you then perhaps you may want to consider enhancing your skill set as opposed to blaming the company. Talk time was and is an issue I continue to work on- it has not been easy, but NOTHING worth doing ever is!

I have read the reviews online... I also guarantee I have been in this industry a tad longer than most complaining. I see the same thing over and over... people claiming they lost a contract 'for no reason'... when upon more detail it turns out there was a reason. Imagine if all of the energy used to complain was actually used to improve performance... oh what a world that would be!

I am tired of watching others do the bare minimum or less and expect to reap the same rewards as those who put forth 110%. No company is perfect and YES there are areas Arise could use some improvement in but this does NOT make them a scam or a fraud...

Best of luck to you- and I sincerely mean that.

Ruthie
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#8 Author of original report

Ruthie, you must be a member of the Arise internal staff

AUTHOR: Ripped Off In Florida - (U.S.A.)

You certainly seem to defend this company alot. I wonder if you are an ACP or one of the Arise internal staff. If you are making money, you are far and few between. Metrics, are NOT just about performance. They encompass much more, and IF you are an agent, you would know that. You cannot defend the fact that Arise systems constantly go down.You cannot defend the fact that the resolution center makes it's ACP wait for a rediculous amount of time to get answers when problems occur, and THEN when you do get a live body, they have no answers. You cannot defend the fact that they are calling for MORE ACP when they can't even keep the ones they have busy. I doubt your veracity when it comes to the way you constantly defend this sham of a company. They DO fire for excess talk time, what do you want people to do, hang up on the client? Come on, get real! This company has gone down hill and it's sad that people will come on here, the rip off report and your posts will encourage others to get caught up in this mess. Go to workplacelikehome, look it up on the Internet and LOOK AND SEE the ACTUAL people who work for them and then come back and let us all know what you find.
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#9 Consumer Comment

Accountability, or lack thereof

AUTHOR: Ruthie - (U.S.A.)

All Arise Certified Professionals are considered self employed. You alone are responsible for your metrics. Arise would never terminate for a single metrics drop. However, those who routinely never show up, have poor quality and are sub par will be dropped.

When you, as an agent, are unable to keep and maintain the minimum requirements, why should you be kept on? I have been an agent with Arise for some time and there seems to be a trend those who complain the loudest are often the ones who refused to be accountable.

I make a full time living as an Arise Certified Professional- thousands of agents do. I have NEVER been terminated from an application, ever.

This is my business- I will either fail or succeed thus far, it has been the later. I take ownership for both success as well as failure as this is my business.
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