- Report: #462239
Report - Rebuttal - Arbitrate
Complaint Review: Arise Virtual Solutions | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report. Arise Virtual Solutions commits to total agent satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
Arise Virtual Solutions Inc.3450 Lakeside Drive, Suite 620 Miramar, Florida United States of America
REVIEW: Arise Virtual Solutions commitment to 100% agent satisfaction, Arise Virtual Solutions implemented a strategic framework to insure agents continue to maximize their corporations revenues while enjoying the freedom of working from home. Complaints posted on Rip-off Report (true or not) are issues that need to be addressed.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Arise Virtual Solutions agents can feel safe, confident & secure when doing business with Arise Virtual Solutions.
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REVIEW UPDATE: January 20 2015: Arise Virtual Solutions remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Arise Virtual Solutions is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Arise Virtual Solutions has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Arise Virtual Solutions has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Arise Virtual Solutions remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report Verified™ REVIEW:
Editors UPDATE: Positive Rating and Recognition has been given to Arise Virtual Solutions for its Commitment to Excellence in customer service.
Ripoff Reports review of Arise Virtual Solutions uncovers an ongoing commitment and dedication to agent satisfaction. This means that agents can expect that Arise will always work towards finding a mutually satisfactory resolution to any agent concerns. Arise listens carefully to agent concerns and sees them as an opportunity to learn from past mistakes and improve as a company.
One top executives in the call center space stated to Ripoff Report, that Arises dedication to the remote workforce is shown by the increase in the number of agents each year and the growth of the business year over year. This growth is closely correlated how happy Arises agent base is with Arise as well as how happy the agents have been in growing their own businesses.
Another top executive of the company stated to Ripoff Report, that Arises philosophy is based on the premise that Arises focus is to closely consider how our agents view our business and theirs. Arises believes in delivering our agents the ability to work when and where they want to while maximizing the revenue for their own business. Arises mission statement says it all; " Our mission is to virtualize enterprises worldwide to accelerate unparalleled business results for both our clients and our agents." Some of the other things Rip Off Report learned in the course of its investigation: Arises business was established in 1997 to originally provide people with disabilities the opportunity to work from the comfort of their own home, while being provide the opportunity to earn a solid living. Since then, Arise has certified thousands of agents, across the United States, and is recognized as the leading homeshoring company.
Rip-off Report has confirmed that Arise Virtual Solutions takes the relationship with their agents very seriously. Arise recently held an agent focus group meeting to openly discuss any concerns the agents had. Arise has created strategies around each concern and will be rolling out solutions in the next quarter. Ripoff Report was pleased to learn that Arises past and current approach to business is focused on its pledge to total commitment towards agent satisfaction.
Arise Virtual Solutions recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Arise has made organizational changes allowing their agents a more streamlined approach to problem resolution and a total overall commitment to their agent experience.
In summary, after our investigation, which included discussions with Arise Virtual Solutions and many of their past and current agents, Rip-off Report is convinced that Arise Virtual Solutions has been and is committed to quality delivery of services resulting in total agent satisfaction.
Read more about Arise Virtual Solutions Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Arise Virtual Solutions Inc. Formerly Known As Willow Beware, you should NOT have to spend money to get a job! Miramar, Florida
Beware of this company!! I signed up for Arise full well understanding that I would have to pay a fee to train for one of thier clients. BUT, no one could have possibly predicted until you work for this rip off company that shortly down the line your "metrics" AKA, your performance will cause you to be terminated. It took a little while for this to sink in, unfortunately after paying for a possible job with a few companies. I noticed that all of a sudden an "Opportunity" would show up on their site. I was truly confused why they would be calling for MORE agents when people couldn't even get enough hours to meet their minimum "SOW", service agreement. How can you hire more people when you can't keep the ones you have busy? Arise is so un-responsive it is rediculous. You have to put in a request for help if you are in a jam BUT there is no one to help you. The end result is that your metrics suffer so your performance suffers and you are terminated. Their systems go down alot and they blame you for that also. I should have known better when I paid for a class, this is a scam. You might work, BUT not enough to make a living. MAYBE a few do, but for the vast majority all you have to do is look around at some of the websites for people working at home to see how angry Arise agents are over not getting enough hours or being terminated due to their metrics. I FINALLY figured it out what is going on with this company. They lure you in, you pay for a class, you might qualify, go to work and then get no hours. They put up a request for more agents and the cycle continues. The result of this is that Arise makes TONS of money for classes full well knowing that people will get annoyed and quit and if they don't, no problem, Arise will figure a way to get rid of them so they can have another class and make money that way. The classes cost on an average of $200 upward. You are in virtual school for many weeks and at then might not even qualify to go to work. To add insult to injury IF you get a job you have to pay Arise a fee every 2 weeks. The joke is you might not even get any hours so you end up paying Arise and work for FREE! This is a scam plain and simple. You have no recourse or rights. BEWARE!!!!
Ripped off in florida Lake Placid, Florida
This report was posted on Ripoff Report on 06/17/2009 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Arise-Virtual-Solutions-Inc/Miramar-Florida-33027/Arise-Virtual-Solutions-Inc-Formerly-Known-As-Willow-Beware-you-should-NOT-have-to-spend-462239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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