I'm making this report on behalf of my mother, who is not that internet savvy. My mother received a letter in the mail from Reliant Home Services about a "loan modification" about six months ago. She called, and was told that Arize Group worked for the government, hired by the Obama Administration to investigate fraudulent loan practices in the mortgage industry. They promised that they could get her a 2-3% interest rate on her loan and best case scenario she could get her loan completely dismissed. The cost was only $3000. How would someone with money problems who was on disability afford such a sum? Well, they told her not to not pay her mortgage. They claimed that the mortgage companies could not take action during the modification process. It sounded too good to be true, and that's because it is.
They sent her letters to send to the mortgage company, which was the first red flag to my mother. Why was *she* sending the letters when she just paid them $3k? Well, according to them, the letter had to come directly from her. So she sent the letters certified mail, and waited anxiously for the good news. When Beneficial said that they couldn't modify her loan, she called Arize. They said that my mother should work directly with the mortgage company and CHFA. My mother asked for a refund, which she was contractually entitled to. Arize Group said Reliant had to give her the refund, and Reliant said that Arize was responsible. My mother tried to contact Arize Group again and had no luck getting through to anyone. A woman called "Ruby Price" who is apparently the supervisor, stopped returning her phone calls. My mom called them every day for a month with no call back. To this day she has never received a call or email back for a refund on her $3000. Thank God my mother's mortgage company was understanding, or she would've lost her home. Beneficial worked with her to put the 4 payments she owed on the end of her loan and were very kind.
I researched Arize Group for my mother six months ago, unfortunately after she paid them, and I'll admit there wasn't a single report on the internet. Now there are plenty, dozens if not more. Mine is just one, but I'm hoping that through word of mouth I can prevent this from happening to someone else. I also found a new mortgage modification company, Sterling HMD. I called them and guess who I left a message for? Ruby Price. I told her that I would be filing a report with the BBB and the Attorney General. I took extra steps and have reported them to the FBI, who referred me to the Department of Justice. Monday morning my mother will be contacted the DOJ to file a report with them.
If you have been victimized by this scam, or a similar scam, please contact your local DOJ Trustee using the link below: