- Report: #872616
Report - Rebuttal - Arbitrate
Complaint Review: Arizona Biltmore, A Waldorf Astoria Hotel
Arizona Biltmore, A Waldorf Astoria Hotel2400 E Missouri Avenue Phoenix, Arizona United States of America
Arizona Biltmore, A Waldorf Astoria Hotel Racist bartender called me an illegal alien and refused to serve inspite of showing state accepted ID. Phoenix, Arizona
*Consumer Comment: Long history of discrimination
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bartender IDed me. I gladly showed my Canadian Drivers license (which is an acceptable form of ID almost everywhere in US including domestic airport DHS staff). The bartender contended that was
an illegal form of ID and rudely refused to serve me. I figured it must be some state law requirement and didnt pursue the matter. A while later, an acquaintance who was by me, walked up to the same bartender and ordered 2 drinks, one for him and one presumably for his wife. The bartender quipped to this acquaintance that he better not get the illegal alien (referring to me) a drink. I walked out of the wedding at that point. Obviously I didnt deserve to be treated in that manner.
Did a little research on the matter and found out that a Canadian Drivers license is an actual valid form of ID in Arizona as per the liquor licensing and law enforcement department of Arizona. See below website
I can understand if the bartenders initial refusal was being simply being misinformed. However hurling baseless charges at me is clearly racist and unacceptable. Patronizing this hotel is akin to encouraging
that kind of behavior. I shall definitely not patronize this or any Waldorf Astoria properties again.
I complained to a manager about this incident and she informed me that she would get in touch with a different manager. The least I expected was a personal apology at checkout, but it seems that the management did'nt even have the lowest level of decency to do that. In my book, if the management does'nt see it fit to offer a personal face to face apology then they are saying that they implicitly agree with the bartender.
This report was posted on Ripoff Report on 04/23/2012 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Arizona-Biltmore-A-Waldorf-Astoria-Hotel/Phoenix-Arizona-85016/Arizona-Biltmore-A-Waldorf-Astoria-Hotel-Racist-bartender-called-me-an-illegal-alien-and-872616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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