- Report: #1114000
Report - Rebuttal - Arbitrate
Complaint Review: Arizona Federal Credit Union
Arizona Federal Credit Union2650 W. Ross Dr., Phoenix, AZ 85027 Phoenix, Arizona USA
Arizona Federal Credit Union Wrongful Overdraft Charges Phoenix Arizona
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I was running tight in my checking account, as I'm waiting on payments to come through. On 1/7/14, I had written 1 check for $270.00 and prior to that I had 1 outstanding check for $20.00, which equals a total of $290.00. On January 7, 2014, two deposits were made into my account - 1 for $168.00 and 1 for $20.00 - both cash deposits, but the $20.00 was made into the ATM. I had $107.13 in my account already. So, after the deposits, I had a balance of $295.13. At 10:00 a.m. on January 8, 2014, I checked my account on-line and it stated I had an available balance of $295.13 - with no pending transactions. I checked my on-line account at 1:30 p.m. and both checks totalling $290.00 went through leaving me a balance of $5.13, and then after that posting on my statement, there was a charge from Arizona Federal Credit Union for a $35.00 overdraft fee, leaving me with a balance of -$29.87. This is the 3rd or 4th time they did this to me. I called customer service, and after being on hold for over 30 minutes while she "reviewed my account", the rep told me that the $20.00 cash deposited the day before was pending at the time of the checks clearing. I told her no, because I had checked my statement that morning and I had an available balance of $295 before those checks came through, and it clearly shows on my statement (which I have printed out) that both deposits were posted before the checks went through. They refuse to reverse the charges. I have another statement from weeks ago that they did the same thing. How can they get away with this and just charge me when they feel like it? I refuse to put any money in that account until they give me my money back... It's ridiculous that I have to fight with them, and they have to "review my account" to decide if they are going to reverse their error? Aren't there laws preventing them from doing this?
This report was posted on Ripoff Report on 01/08/2014 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Arizona-Federal-Credit-Union/Phoenix-Arizona-85027/Arizona-Federal-Credit-Union-Wrongful-Overdraft-Charges-Phoenix-Arizona-1114000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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