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  • Report: #813280

Complaint Review: Arizona Federal Credit Union

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  • Submitted: Fri, December 23, 2011
  • Updated: Fri, December 30, 2011

  • Reported By: J. — Internet United States of America
Arizona Federal Credit Union
Internet United States of America

Arizona Federal Credit Union Watchout will steal your money, Internet

*Author of original report: Satisfactory Resolution

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Company charges fees without notifying the consumer of changes. Had a long term savings account with the Arizona Federal Credit Union. The CU changed the policy to start charging fees for an account they decided to be inactive. This was a Savings account I set up before I went into the service, so we deposited the money and left it alone.

I never recieved notice of the changes or a statement hardcopy or softcopy. It never was thought to be an issue, again as it was intended to be a deposit and leave it alone type of savings account. That was one of my stipulations before I set it up, as I new I would be deployed and travel.

Arizona Federal Credit Union successfully drained the account. Employee number 2605 (alleged supervisor) was very dismissive, rude, and did not care about keeping a customer. Employee 2659 was at least more professional, but basicly stated the same thing, since I didn't catch them stealing my money at the beginning they won't refund it and it is not their problem. It is amazing Arizona Federal Credit Union has more ways to take your money from you than most main stream banks. The bank wants your money so they can use it and make more money for themselves, but now you get charged for even when you leave it with them and don't mess with it.

This report was posted on Ripoff Report on 12/23/2011 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Arizona-Federal-Credit-Union/internet/Arizona-Federal-Credit-Union-Watchout-will-steal-your-money-Internet-813280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Satisfactory Resolution

AUTHOR: J. - (United States of America)

After the complaints were filed, employee # 2706 contacted me. He was very courteous in dealing with the situation. A complete opposite experience than with the previous employees I had to deal with. This employee was able to see the entire history of the account and agreements under which the account was created under. A satisfactory resolution was obtained.  Thank you.
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