• Report: #922879

Complaint Review: Aroma Bakery & Cafe

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  • Submitted: Sun, August 05, 2012
  • Updated: Sun, August 05, 2012

  • Reported By: anonymous. — Van Nuys California United States of America
Aroma Bakery & Cafe
18047 Ventura Boulevard, Internet United States of America

Aroma Bakery & Cafe, 18047 Ventura Boulevard, Encino 91316 Without notic,They add 15% mandatory service charge to your bill and have guts to charge tax on the service charge. The place is a rip off with mediocre food and no service. Internet

*UPDATE EX-employee responds: 3 Illegal facts!

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Problem Three......   The bill comes....40.00$ for lunch so its a bit overpriced for what you are getting. 2 salads.

NOW the worst part...My friend and I are both great tippers.  Always 20%  No less.  She noticed they took the liberty of adding our tip on the bill.  I have heard of this for parties of 6 or more but 2?!

There you go....we asked the waitress and she said that was tips and this is the Manger dision since one yers  a go , well we did not get any notifection about the tips and tax our hading to the tip.  Well...thats all she got.  By them dictating what we tip the waitress got less.

On the way out my friend asked to speak to the manager....The manager told her "its not only tip for waitress....it's TABLE FEE!!!!"  Are you serious?!?!?!?!?! TABLE FEE???? Is this even legal? 

This report was posted on Ripoff Report on 08/05/2012 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aroma-Bakery-Cafe/internet/Aroma-Bakery-Cafe-18047-Ventura-Boulevard-Encino-91316-Without-noticThey-add-15-man-922879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

3 Illegal facts!

AUTHOR: Disapointead - ()

1 - The 15% Service charge dose not go to the servers but it gows to the owner.
2 - That 15% service charge is Taxed.
3 - They have an Illegal smoking section 

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