- Report: #946442
Report - Rebuttal - Arbitrate
Complaint Review: Around the Clock Air
Around the Clock Air11840 NW 41ST Street Coral Springs, Florida United States of America
Around the Clock Air Air ATC Charge you whatever they feel like?? Coral Springs, Florida
*Consumer Comment: Common billing procedure
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The install came to $295 and it took the tech just over 30 minutes to install (different guy the next day but just as nice). When I inquired about their labor cost per hour I was informed that they charge by the job not by the hour. I then emailed the company and here were their responses:
We appreciate you taking the time to inform us about your experience, we do not charge labor by the hour we charge depending on the job. For the drive to the manufacture and back and everything else the job entails (paper work, transit, etc) that is how we calculate the cost. If you have any questions please do not hesitate to contact us.
I then replied and asked them if they could itemize the $295 since they have costs to factor in as mentioned above and their response was:
Unfortunately sir there is no way to break it down, we do not itemize it either. I do apologize for the inconvenience but our prices are all flat rates. That is just our company policy.
I don't know about you but I have a problem with a company that just arbitrarily charges whatever they want. I also find it odd that all complaints about them list prices that have the $95 service charge tacked on such as $1295, or $295. I paid it because I need a working AC unit but I can't help feeling like they take advantage of these types of situations. I also have to wonder if that same price would be quoted to another family since there is no clear formula on how or what they charge. I'm a idiot, I agreed to the repairs and paid it. Please don't do like I did if you use this company. Ask a LOT of questions first and shop around. As I mentioned their people in the field are great but the ones they answer to... not so much.
This report was posted on Ripoff Report on 09/25/2012 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Around-the-Clock-Air/Coral-Springs-Florida-33065/Around-the-Clock-Air-Air-ATC-Charge-you-whatever-they-feel-like-Coral-Springs-Florida-946442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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