• Report: #452459

Complaint Review: Arpin Van Lines

  • Submitted: Sat, May 16, 2009
  • Updated: Fri, May 22, 2009

  • Reported By:Salem Virginia
Arpin Van Lines
P.O. Box 1302 East Greenwich, Rhode Island U.S.A.

Arpin Van Lines Bait and Switch East Greenwich Rhode Island

*Consumer Suggestion: Not a Bait and Switch But I Have a Suggestion For You

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I did a Military move from Pleasant Hill MO to Salem VA. Arpin Van lines was responsible for moving and unpacking my household goods. During the unpacking I was finding numerous items damaged or missing. I made note on all the inventory sheets and brought it to the attention of the unpackers. For example I have a table that seats 10 it uses two leafs to extend the table. One leaf support and end piecs were ripped free damaging the table and making it impossible to use. The supports on the chair legs were all broken. It looks like the boxes were stacked on my table. This amoung other items totalling an estimate of 10,000. Arpin sent an estimator to my home who did a report and took pictures.

End result this is over 4 months and a check of approx 1,100.00 dollars in settlement. All my calls and emails have resulted in Rosemary Enos Claims Manager, telling me that all my items can be glued or taped. In short I paid 1200.00 for a table 2 years ago that was like new, and will now be glues and jury rigged. I have a 67" projection TV that was used for the kids to play games on (Xbox 360) that now is non functional. I had water damage and so much broken glass that it was a hazard to my children.

In short the company has decided that my 10,000 claim is worth 1000.00. I contacted the claims manager who simply told me that it was not her concern take the money.

If you must do a move Use anyone but Arpin!

Msgchappell
Salem, Virginia
U.S.A.

This report was posted on Ripoff Report on 05/16/2009 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Arpin-Van-Lines/East-Greenwich-Rhode-Island-02818-0998/Arpin-Van-Lines-Bait-and-Switch-East-Greenwich-Rhode-Island-452459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Not a Bait and Switch But I Have a Suggestion For You

AUTHOR: Ladyluck - (U.S.A.)

Well, this isn't a bait and switch but it is a claim settlement issue. As a military member you are entitled to full value protection coverage from the carrier. My biggest concern for you is if your TV is not working and if there wasn't any external damage noted upon delivery the carrier will most likely not be liable for mechanical/electronic defects for they have no way of knowing if it worked properly prior to pick up (i'm sure you've heard them say MCU ((mechanical condition unknown)) regarding this type of damage.) Anyways, if you are not satisfied with your claim settlement you should contact the claims department manager. Go over your contacts head. Insist to speak to their manager. If you don't get further with that manager, ask for their manager. Keep moving up the managment chain until your claim settlement is legally satisfied. If that doesn't work or if you'd like to bypass that type of leg work contact your local TMO (transportation management office) office or JAG office and they will assist you in rebutting the claim settlement. I'm in the transportation industry and although I do not work for Arpin I can tell you that they have a wonderful claims settlement reputation. I think it's in your best interest to go higher on the management chain so if they have a "bad apple" in the claims department it can be taken care of immediately. I can also tell you that I know they take their military moves very seriously and care very much about the members. I'm so sorry you had a bad experience and think you can resolve the issue by following some of my suggestions. Good luck to you! Thank you for serving!!!
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