• Report: #976081

Complaint Review: Arrowhead Motors

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  • Submitted: Fri, November 30, 2012
  • Updated: Fri, November 30, 2012

  • Reported By: Brian — claremont New Hampshire United States of America
Arrowhead Motors
210 washington st claremont,n.h.03743 claremont, New Hampshire United States of America

Arrowhead Motors GREG Belisle really bad customer service they kept my trade in/ and $1k deposit after i refused to lie to westlake financial about the condition of my car.they refused to make repairs unless i lied about the car,and then wearing just a henle claremont, New Hampshire

*UPDATE Employee ..inside information: This report was resolved.

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On the 19th of nov.2012 i brought my 1998 saab all inspected n running into dealer for a trade plus gave them $1k dollars n a 500.00 coupon off there site they gave me 2k for saab. i picked a 10k dollar 2008 nissan altima so i thought my trade/deposit bring it to 7k.i get rushed threw the paperwork.get told to call westlake finacial n say i gave 5k down w no trade n that im happy with this car.westlake asks me if i like the car i said the speedo doesnt work n passenger side window controls are broken.westlake says have dealer fix n call us back.i worked 12 hr days.that wk. get home and dealer leaves phone message saying they will repo car if i do not call westlake immediately n say the car is fine.i call dealer and salesman says we will not fix these repairs untill you tell westlake finacial the car is fine.i was shocked and said i must have miss understood can you repeat that please.so he resaid it word for word.i said i need a supervisor.i told supervisor that im being blackmailed/strongarmed n im bringing the car back and will be after my deposit/saab.or i will seek legal action. he said ok come pick them up.i drive there they look car over blame me for speedo malfunction/window.and then tell me im not getting my car /deposit back.i said wow 30 minutes ago you said come and get them.so i asked again for my trade/deposit.they refused.so i said could a get a ride home because its low 30s out n i just wore a regular shirt to make transaction.one of the employees said yes i can do that n Greg Belisle says no you wont screw him he can walk.so another employee said i will drive him home and again Greg says no you wont.i said well you have great customer service when you are taking our money.I wouldnt treat a lepar how i was treated that night by arrowhead motors n i'm a Pastor and regular family man.with integrity.and Arrowhead Motors of 210 Washington st in claremont ,n.h.03743  isnt above the law. 

This report was posted on Ripoff Report on 11/30/2012 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Arrowhead-Motors/claremont-New-Hampshire-03743/Arrowhead-Motors-GREG-Belisle-really-bad-customer-service-they-kept-my-trade-in-and-1k-d-976081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

This report was resolved.

AUTHOR: FINANCE@ARROWHEAD - ()

Thank you for reading this Rebuttal. The complaint as initially written and described was a overembellished response to something that happened at our facilities. Shortly after this complaint was submitted online, the customer issue was completely resolved. Infact the issue was not even directly related to us...it had more to do with the lending institution...and in the customer's anger and frustration they manufactured most of this report.

The customer actually has come back and done business with us again. This report is deprivation of our business, and because the customer is unable to make the steps to remove it...we will. Every customer deserves the right to voice his or her opinion...but sometimes they do so before the problem as described was even given a chance to be resolved. That is the case with this report.

As the New Finance Manager of this Dealership with support of the owner we kindly ask that this report be taken down because the negative remarks are taking away from our business.

It is our goal to make every customer happy....and sometimes you can not complete that goal. This was not one of those times. The customer is happy, as are we.

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