- Report: #388688
Report - Rebuttal - Arbitrate
Complaint Review: Art Van Furniture / Berkline Recliners
Art Van Furniture / Berkline Recliners6500 14 Mile Rd. Warren, Michigan U.S.A.
Art Van Furniture / Berkline Recliners Art Van Furniture/Berkline will not honor a warranty on poor workmanship Warren Michigan
*Author of original report: Art Van Service Stinks
*REBUTTAL Individual responds: Response from Art Van Furniture
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I then emailed Art Van Corporate and sent pictures with a message that I spent over $2000 in this and it look terrible, about 2 weeks later an Art Van manager called me to tell me I could pick out new furniture because what I had was discontinued and because I had the Complete Care Warranty. SO I did just that I went and picked out a new sofa and recliner.
It was then that I was infomed that the Complete Care Warranty would not carry over to my new furniture and I would have to pay for it again and I did. I bought a recliner which is a Berkline recliner I have had it for just 6 months and one of the support boards fell off witht he staples still in it, it is on the back support of the chair the par you push on to recline back.
An Art Van serviceman came today and flipped the recliner foward and within seconds says this is an old break it wont be covered. I told him I have only had the recliner for 6 months and as soon as the board fell off I called for service repair and that I had to reschedule once for today. He used his cell phone to take pictures of the recliner and about 10 minutes later an Art Van rep called and said that there serviceman had said there was shattered and broken wood all in the recliner, I told her I was looking at the chair and no there wasnt. (I also told her I know a service man that works for another furniture store and I would have him check it out and she told me it wouldnt matter because he doesnt work for them.) I was then told the serviceman said that the wood was broken with some force.
On top of that as I had the recliner turned over I noticed almost all of the nuts were gone from several bolts as I went to set the recliner back down I heard another nut fall off. Then I asked if the backrest was supposed to come off the Rep said all of them are different some slide in and lock and some have to be bolted, well mine doesnt lock and the holes where bolts perhaps belong are not there.
This evening I again was called by Shirley at Art Van telling me she sent the pictures I sent her and the ones the serviceman took to Berkline and they both agree that it is not a manufactures defect in workmanship and that Berkline would not fix it either. I asked if there was contact number for Berkline soI culd call myself and Shirley told me NO, basically they are telling me I abused my recliner and that I can pay to have them pick up the recliner for repair and pay for the repair. They kept saying about he broken wood, I told them stop with the broken wood there is NO BROKEN WOOD the piece fell off with the staples and glue still attached and that other parts that are glued and stapled the glue has seperated. I was ignored and asked if I wanted to have it repaired.
In my frusteration I said no I will drop the recliner off in the front of your store and hung up. I paid $99 for a 5 yrs COMPLETE CARE WARANTY and like I did last time and they honored it now they dont care. I paid for the Warranty twice within 2 years!!! I will never again shop at Art Van Furniture!!! or buy any Berkline products!!!
This report was posted on Ripoff Report on 11/06/2008 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Art-Van-Furniture-Berkline-Recliners/Warren-Michigan-48092/Art-Van-Furniture-Berkline-Recliners-Art-Van-FurnitureBerkline-will-not-honor-a-warrant-388688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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