Art Van Furniture Tried to increase the price after deal had been agreed upon. Battle Creek, Michigan

As an employee of Art Van, I find this posting incredibly offensive.  First of all, the Customer Service desk staff is not on commission, so the insinuation that they were trying to "pencil a few more dollar out of you" is absurd.  Offering you warranties that are free if we fail to offer them is part of the job.  Second, it makes no difference that you live near the store.  The Battle Creek store does not deliver from our facility.  Our nearest delivering store is in Lansing.  Our delivery fee is a flat rate that is reasonable by industry standards, and includes putting the merchandise in the room where you'd like it.  As you said yourself, you agreed to the delivery!  It sounds to me like the customer service associates were going over the order to make sure you understood all of the terms, as they're supposed to, and you decided that you didn't want to make the purchase.  That's certainly your right.  Getting on here and making false allegations and insulting the sales manager and the customer service associate is just in poor taste, though.  By the way, most women in 2012 don't appreciate the term "gal."  Just something to keep in mind.  Have a great day.