- Report: #1095994
Report - Rebuttal - Arbitrate
Complaint Review: Art Van
Art Van6500 14 Mile Rd Warren, Michigan USA
Art Van ART VAN IS DECEPTIVE WHEN SELLING WARRANTIES AND SERVICE CLAIMS Warren Michigan
*Consumer Comment: Warranty Issue also
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On two occassions ART VAN has failed to honor warranty claims. When selling the furniture they also sell fabric/finish warranties. The dining room table I bought has the finish peeling off from it. When buying I asked specifically it fhe table was suitable for an "every day" dining room table and would the finish stand up to daily use. The salesman said "absolutely" and that I could be a special warranty that would cover the finish for life if anything were to go wrong; that is exactly the way the salesman represented this warranty. So when the finish started peeling off, they sent a repair person out. He took one quick look at the table and said it was moisture damage and not covered. I always treated the table with care and followed the recommended care practices which include "wipe with a slightly damp cloth" and then dry. I never left water on the table. ART VAN REFUSED to honor the warranty I purchased.
Secondly, I purchased a couch. Was told how great the springs were and how well made it was. The springs on the Broyhill couch carry a "lifetime" warranty. The couch is not yet 2 years old and the springs are so worn out that you can't sit on the couch without sliding between the cushions for lack of support. Once again ART VAN evades responsibility and won't even check out my problem unless I PAY them $60 just to take a look (THE SALES PEOPLE NEVER TELL YOU THAT ONE) and then they are going to charge LABOR FEES IF they agree there is a problem. Well, after the table incident, I am afraid to pay them to look, because they were so quick to evade responsibility before, they probably will not agree to fix this problem either. Bottom line: ART VAN WILL TELL YOU WHAT YOU WANT TO HEAR WHEN YOU ARE IN THE BUYING PROCESS, BUT THEY WILL NOT SERVICE YOU PROPERLY WHEN YOU NEED THEM .
This report was posted on Ripoff Report on 10/31/2013 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Art-Van/Warren-Michigan-48092/Art-Van-ART-VAN-IS-DECEPTIVE-WHEN-SELLING-WARRANTIES-AND-SERVICE-CLAIMS-Warren-Michigan-1095994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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