- Report: #1058377
Report - Rebuttal - Arbitrate
Complaint Review: Artesian Pools
Artesian Pools7347 E. Colonial Dr Orlando, Florida USA
Artesian Pools Artesian Pools Breched my contract 2 days before the build date! Orlando Florida
*REBUTTAL Owner of company: Artesian's Rebuttal Client's rebuttal
*Author of original report: Response to Artesian's rebuttal
*REBUTTAL Owner of company: Breach of Contract complaint is not accurate !
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Unfortunately, Artesian pools took us through the entire sales process including a signed agreement, deposited check and notification of build date only to change the terms of our agreement 2 days before the build and over 3 weeks after we signed the agreement. They guaranteed the pool would be built within 9 weeks or pay us $100 per day it wasn't and changed to 11 weeks and $50 per day right before the build assuming we would be forced to sign it just because we had no choice, "we were so far into the quote". We refused to sign it, they said they cannot honor it and ultimately resulted in them cancelling the agreement.
We now have to look for another company, start the process all over again and ultimately miss out on the summer swim time. We signed the agreement May 2nd, the signed and executed May 28th (by Keith Cooper, President) then on the 31st they said "no we cant build under those terms". We tried to work out with the President at which he basically said I can't honor it, I never accepted it (which he did, we have an executed contract with his signature) and said "we should just cancel, its in the best interest of both parties". (he was nice and responsive but ultimately did nothing) They did send my refund for the deposit, but ultimately ruined our pool buying experience and summer.
Furthermore, the sales person Tony Allo was not the easiest to deal with, constantly changing items along the way, during the sales process and ultimately acting very unprofessional at times. We feel it was a result of him being "tired of negotiating" and just losing interest in the project. In spite of various red flags from the sales experience we ultimately signed the contract thinking the history and reputation of Artesian would outweigh that but boy were we wrong!
Terrible customer experience, also filing complaint against the FSPA. They wasted our time and ultimately didn't care that they breached our contract and walked away. Lesson learned, trust your gut and do business with someone you like and trust.
This report was posted on Ripoff Report on 06/11/2013 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Artesian-Pools/Orlando-Florida-32807/Artesian-Pools-Artesian-Pools-Breched-my-contract-2-days-before-the-build-date-Orlando-1058377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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