- Report: #1034436
Report - Rebuttal - Arbitrate
Complaint Review: Artistique Group - Mr. Ravi Gupta
Artistique Group - Mr. Ravi Gupta5th Floor, 'C' Tower, Indraprastha Ahmedabad, Other India
Artistique Group Little Glass Ravi Gupta Defective material, very bad customer service, no refunds. Ahmedabad Gujarat India
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We contacted Mrs. Vrunda from Artistique and explained the defective material. She in turn pointed out that it is out fault and refund will not be possible. We explained that the defect is in manufacturing and we are just opening the material. She asked for the pictures of the tiles and we submitted the asked content. It took us 4 months for us to convince her that their material is of a bad quality. By this time we had already realized that their customer service is horrible.
She then transferred our conversation to Mr. Ravi Gupta in Sep 2006. After talking to Mr. Ravi Gupta for 1 month, he agreed to send us a partial refund for the cost of defective tiles. We agreed and ask when he will be sending us the refund. He then stopped e-mailing us.
After waiting for his e-mail for weeks. We sent him an e-mail in Nov 2006 explaining that we are going to file a lawsuit against them and also file a complaint with http://www.ripoffreport.com/ regarding the defective material. He immediately wrote back and said he will send us the refund.
Another month passed and still no sign of refund. We wrote him again and he again said he will mail it. We then began to believe that he is just putting us off. So we sent another e-mail in December 2006 explaining the legal action we are going to take if the refund is not processed within 10 days. He then wrote back to us and said he has sent the refund.
After waiting for a week, no refund arrived. We asked for a tracking number from him and he stopped e-mailing us. We have then e-mailed Mr. Ravi Gupta four times from Jan 2007 to Mar 2007 but he never replied back. Obviously he never sent the refund.
This business transaction was a horrible experience. If it takes 1 year of communication in order to solve a problem of defective material and the problem is still not solved, there is no way anyone can do business with them. They have lost both our trust and our respect.
We believe that their business practices are horrible, customer service is very poor and the material quality is bad. We recommend not to do any type of business with Artistique.
We have e-mail conversation for the entire communication with Artistique. If anyone needs it, please feel free to contact us.
This report was posted on Ripoff Report on 04/18/2007 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Artistique-Group-Mr-Ravi-Gupta/Ahmedabad-Other-Gujarat/Artistique-Group-Little-Glass-Ravi-Gupta-Defective-material-very-bad-customer-service-no-1034436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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