- Report: #715929
Report - Rebuttal - Arbitrate
Complaint Review: Arts Heaven
Arts Heaven9353 Bolsa Avenue E-53 Westminster, California United States of America
Arts Heaven Theft & fraud! Your website offered a 30 money back guarantee and free shipping. I purchased a painting and requested an exchange due to size which was approved within 24hrs. Upon payging over $200 to Westminster, California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I received confirmation for my order within 24hours, and my payment was processed immediately.
After receiving the painting, which was of a good quality, i needed to exchange it for a smaller version.
Again my request was aproved and confirmed within 24 hours. The size requested wa in stock and it would be posted out as soon as I returned my origial purchase. All information regarding the free postage and handling to return the painting was provided.
However the shipping was not free and ended up costing me over $200
I have documentation prooving that Atrs Heaven did infact receivie the painting and have sgned for its delivery.
I have emailed them numerous times and even left several messages on their answering machine enquiring as to where my painting is, and when I will receive it.
This has been an ongoing battle for close to six months. And quite embarrasing for me as my friend is still waiting for her present!
I believe that Arts Heaven have committed theft as, they have entered a contract of sake and have kept the money for the original painting ($600) and after agreeing to exchange have not provided the product.
They also advised in their email confirming the exchange that they would refund the difference in price of the paintings.
I am greatly disappointed that after many emails and numerous messages regarding my exchange, that I have yet to receive a response from them in either an email or via telephone.
I would like all my costs refunded including the "FREE" shipping they so heavily advertise on the website.
This report was posted on Ripoff Report on 04/09/2011 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Arts-Heaven/Westminster-California-92683/Arts-Heaven-Theft-fraud-Your-website-offered-a-30-money-back-guarantee-and-free-shippi-715929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.