• Report: #174724

Complaint Review: As Seen On TV, Idea Villiage, 800webmall.com, SpinSpa.com

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  • Submitted: Sat, February 04, 2006
  • Updated: Wed, February 15, 2006

  • Reported By:PISEK North Dakota
As Seen On TV, Idea Villiage, 800webmall.com, SpinSpa.com
spinspa.com Pacoima, California U.S.A.

As Seen On TV, Idea Villiage, 800webmall.com, SpinSpa.com Overcharge on Shipping & Handling Ripoff Pacoima California

*Author of original report: Update there has been some resolution

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I ordered the "Spin Spa" as a Christmas Gift for my Wife on December 19, 2005, but since it didn't arrive in time for Christmas, I decided that it would make a good anniversary gift.

Well, today, February 4, 2006, I opened the box and found that I'd been charged for Shipping & Handling for 5 additional "Free Spa Robes" and 1 was enclosed. I was having problems with my ISP and ended up ordering 5 robes, so I wasn't upset about the quantity. What did upset me was the fact that the $29.95 order turned out to be $66.91.

I have sent an e-mail to the company, but after reading reports on this outfit, I'm not optimistic. The Better Business Bureau gives the firm a "D" Rating. The "D" is way, way down from the "AAA" Rating that the BBB has in its Rating System.

Bob
PISEK, North Dakota
U.S.A.

This report was posted on Ripoff Report on 02/04/2006 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/As-Seen-On-TV-Idea-Villiage-800webmallcom-SpinSpacom/Pacoima-California-91331/As-Seen-On-TV-Idea-Villiage-800webmallcom-SpinSpacom-Overcharge-on-Shipping-Handlin-174724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Update there has been some resolution

AUTHOR: Robert - (U.S.A.)

After 4 e-mails to these folks, I received a reply stating that a credit had been issued for the S&H for the 4 robes that were not received and that a robe was being shipped free as a gesture of good will. These e-mails were from "custserv@pds.com" , so it looks like these folks are "all over the map" when it comes to Web locations. The "webmall.com" site has been de-activated, also. Reminds me of a less-than-scrupulous used car dealer who relocates all the time. At least, there has been some resolution to this situation.
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