• Report: #309920

Complaint Review: As Seen On TV Network

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  • Submitted: Mon, February 18, 2008
  • Updated: Tue, February 19, 2008

  • Reported By:San Jose California
As Seen On TV Network
3001 Leornard Drive Valparaiso, Indiana U.S.A.

As Seen On TV Network - Ab-Rocket Trial, Over A Week & Order Still Not Processed, Can't Cancel. Holding onto my credit card information, Order "not in system" after 8 days, Not able to cancel Valparaiso Indiana

*Consumer Comment: Why couldn't you request a chargeback?

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I placed my order for a trial of the Ab Rocket on 2/10/08. I checked the status daily and nothing came up. As of 2/15/08 I became angered that a company could really go this long without processing my order.

I decided to call and cancel but the people in the very non-descript "Customer Service" office could not cancel my order as it is "not in their system". I did an IP search for "www.tryabrocket.com" and placed calls to their technical department and received no response back.

I had to cancel my credit card to avoid the charge. The extreme lack of customer service as well as another report I read about charging sales tax (it is in no way mentioned on their site or the order form I filled out), made me very uncomfortable with dealing with this company. I did not want my credit card information floating out there with no idea of when the order would go through.

I decided to check the "status" again today through their "www.customerstatus.com" site and received a message saying, yet again, that it is not in their system.

Linda
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 02/18/2008 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/As-Seen-On-TV-Network/Valparaiso-Indiana-46383/As-Seen-On-TV-Network-Ab-Rocket-Trial-Over-A-Week-Order-Still-Not-Processed-Cant-Ca-309920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Why couldn't you request a chargeback?

AUTHOR: Thomas - (U.S.A.)

Was it because the vendor had not (yet) sent a charge through? And may never?

Maybe you messed up when you clicked 'order', or their system simply dropped it for some reason if you had ordered through a Real Live Person (!).

Anyway, all of those ab-machines are a waste of money. Most exercise 'machines' are a waste of money. Free weights are a much better bet. Dumbells can be bought with weights of 2.5, 5, 10, 20, etc. pounds. And when you glue something, you can also use a dumbell (carefully) to weight it down while the glue dries!
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