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  • Report: #181345

Complaint Review: Ascentive - ActiveSpeed

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  • Submitted: Wed, March 15, 2006
  • Updated: Fri, May 05, 2006

  • Reported By:Wolfville Nova Scotia
Ascentive - ActiveSpeed
201 Spring Garden Street Philadelphia, Pennsylvania U.S.A.
  • Phone: 215-320-6000
  • Web:
  • Category: Software

Ascentive - ActiveSpeed Product does not work and would not refund money according to 30-day guarantee, ripoff Philadelphia Pennsylvania

*UPDATE Employee: Refund Issued

*UPDATE Employee: Refund Issued

*UPDATE Employee: Refund Issued

*UPDATE Employee: Refund Issued

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Subsribed to their product "ActiveSpeed" on a 30-day trial period. On the website they guarantee your money back during this period if you are not completely satisfied.

Program did not work (did not increase our dial-up speed on our computer). I sent an email 16 days after I downloaded the product and they refused to refund my money.

Lynda
Wolfville, Nova Scotia
Canada

This report was posted on Ripoff Report on 03/15/2006 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentive-ActiveSpeed/Philadelphia-Pennsylvania-19123/Ascentive-ActiveSpeed-Product-does-not-work-and-would-not-refund-money-according-to-30-d-181345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund Issued

AUTHOR: Customer - (U.S.A.)

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
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#2 UPDATE Employee

Refund Issued

AUTHOR: Customer - (U.S.A.)

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
Respond to this report!
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#3 UPDATE Employee

Refund Issued

AUTHOR: Customer - (U.S.A.)

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
Respond to this report!
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#4 UPDATE Employee

Refund Issued

AUTHOR: Customer - (U.S.A.)

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.
Respond to this report!
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Report & Rebuttal
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