• Report: #538294

Complaint Review: Ascentive - ActiveSpeed

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  • Submitted: Sat, December 12, 2009
  • Updated: Sat, December 19, 2009

  • Reported By: burnsclarkkent — Manchester Other United Kingdom
Ascentive - ActiveSpeed
201 Spring Gardens.steb 400. philadelphia, Pennsylvania United States of America

Ascentive - ActiveSpeed Cancelled active speed years ago,they have sent me a automatic renewal email,stating $29.95 will automatically taken out of my credit card.I do not want active speed,because it did not speed up anything, Internet

*UPDATE Employee: Ascentive's Response

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Had active speed years ago,was no use to me,cancelled subscription.Received email stating my subscription would be renewed automatically.Do not want this at all,also the same applies to scan and sweep

This report was posted on Ripoff Report on 12/12/2009 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentive-ActiveSpeed/philadelphia-Pennsylvania-19123/Ascentive-ActiveSpeed-Cancelled-active-speed-years-agothey-have-sent-me-a-automatic-re-538294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Ascentive's Response

AUTHOR: Chris Gordon - (United States of America)




Hello, this is Chris Gordon, Email Marketing Manager at Ascentive.  During the weekend of Dec 11th to Dec 13th, a subscription auto-renewal email was accidentally sent to everyone in the Ascentive email database.  This database includes both current and former customers.  The email was only meant for a small number of our current subscription users. Since you previously canceled your subscription you are not part of this automatic renewal program.  We offer our apologies for the error and you will receive no further emails from us in the future.
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